Unified Communications Engineer (Teams, Zoom, or Webex SME)

Nuwave Communications•Albuquerque, NM

5d•Remote

About The Position

At NUWAVE Communications, we help service providers, partners, and enterprises simplify and automate Unified Communications operations through our flagship SaaS platform, iPilot. Our solutions integrate with Microsoft Teams, Zoom, Webex, and traditional telephony environments to streamline user provisioning, voice administration, onboarding, and lifecycle management. We work closely with some of the world's leading UC platforms to help customers deploy, manage, and scale cloud communications solutions more efficiently. Our culture is built around innovation, technical excellence, ownership, and delivering exceptional customer experiences. We are seeking an experienced Unified Communications Engineer to join our growing UC Engineering team. This is not a traditional Audio/Visual (AV) or conference room support role. We are looking for someone who is a subject matter expert in at least one major UC platform - Microsoft Teams Phone, Zoom Phone, or Webex Cloud Calling - and is excited to broaden their expertise across all three. The ideal candidate combines deep technical knowledge with strong customer-facing skills. You will work directly with customers and partners to onboard new organizations, lead migrations to cloud voice platforms, solve complex voice and collaboration challenges, and serve as a trusted technical advisor throughout the customer lifecycle. This role is ideal for someone who enjoys wearing multiple hats - consultant, engineer, trainer, troubleshooter, solution architect, and customer advocate.

Requirements

3+ years of hands-on administration, engineering, or consulting experience with one or more of the following: Microsoft Teams Phone, Zoom Phone, Webex Calling
Deep expertise in at least one of the above platforms.
Experience working directly with customers in: Implementations, Migrations, Onboarding, Technical consulting, Customer success
Experience supporting or integrating solutions such as: Compliance call recording, SMS and messaging platforms, Contact center solutions, UCaaS and cloud communications integrations
Excellent troubleshooting and analytical skills.
Outstanding verbal and written communication abilities.
Ability to confidently lead customer-facing meetings, workshops, and technical presentations.

Nice To Haves

Microsoft Teams Administrator or Teams Voice certifications.
Zoom Phone certifications.
Webex Calling certifications.
Experience with SaaS platforms and cloud-based service delivery.
Experience working with telecom service providers, MSPs, UCaaS providers, or technology partners.
Familiarity with APIs, automation, provisioning workflows, or integration platforms.
Experience with SBCs, SIP trunking, carrier services, or enterprise telephony migrations.
You've successfully led customer deployments from discovery through production.
You've personally led Teams Phone, Zoom Phone, or Webex Calling onboarding and migration projects.
You've deployed compliance recording, SMS/messaging, contact center, or similar UC integrations.
You're known as "the person everyone calls" for Teams, Zoom, or Webex questions.
You enjoy learning platforms beyond your primary specialization.
You can explain technical concepts to both engineers and executives.
You thrive in fast-moving environments where no two days look the same.

Responsibilities

Lead customer onboarding and deployment engagements for Microsoft Teams Phone, Zoom Phone, and Webex Calling environments.
Serve as the primary technical resource during customer implementation and migration projects.
Conduct onboarding workshops, discovery sessions, technical training, and solution reviews.
Design and execute migration plans from legacy PBX and UC platforms.
Guide customers through best practices for cloud voice adoption and administration.
Deploy and validate third-party integrations including: SMS and business messaging solutions, Compliance call recording platforms, UC reporting and analytics solutions.
Deploy, configure, and support Microsoft Teams Phone, Zoom Phone, and Webex Calling environments.
Troubleshoot complex voice, provisioning, routing, licensing, SBC, and integration issues.
Configure and support Direct Routing, Operator Connect, Zoom Phone & Webex Calling.
Support call flow design, voice migrations, and enterprise telephony deployments.
Collaborate with internal engineering, support, and operations teams to resolve customer issues and improve customer onboarding experiences.
Act as a technical escalation point for customers and partners.
Build strong relationships through exceptional communication and problem-solving.
Translate complex technical concepts into clear business outcomes.
Advocate for customer needs while maintaining operational excellence.
Deliver a high-quality onboarding and customer experience from project kickoff through production deployment.