Unified Communications Engineer III

University of Maryland Medical System•Columbia, MD

8d•$47 - $71•Onsite

About The Position

Under limited supervision, this role provides primary implementation and support of a large enterprise multi-clustered Cisco UC infrastructure environment. The engineer will work on problems of diverse scope, requiring high-level technical evaluation, judgment, and problem-solving. Responsibilities include maintaining the enterprise Cisco UC environment and applications, monitoring for alerts and anomalies, and managing and evaluating current systems. The role also assists in planning enterprise system projects through technical comparison and cost studies, and provides technical leadership and training to junior engineering staff.

Requirements

Bachelor's Degree in a health, science, or business field, or an equivalent level of professional experience required.
At least 6 years designing, installing, and troubleshooting in Unified Communication environment.
SIP, H.323 and MGCP voice protocol, configuration experience is necessary.
Expert knowledge of Cisco UC communications design, configuration, technology concepts and methodologies.
Expert knowledge of configuring and troubleshooting Voice Gateways/Gatekeepers.
Must be able to effectively interact with the end users, engineers from different teams inside and outside of department, project managers, and management teams.
Must be able to participate and represent the team in ongoing projects and meetings.
Primary technical lead on various enterprise projects.
Strong verbal and written communication skills are necessary to advise and consult with user personnel and make formal presentations of project findings and recommendations.
Expert in analysis and troubleshooting in large environment.
Primary in providing limited leadership to junior technical staff and to be a subject matter expert for escalated support for all other ancillary teams and projects.
Ability to create documentation, solutions and delegate work to other team members as needed.

Nice To Haves

CCNA Collaboration (Preferred).

Responsibilities

Provides wide range of support for Enterprise Cisco Call Manager, UCCX, Unity, Jabber, VCS, WxCC, Webex calling, local gateways and all other telephony related systems.
Provide technical expertise in configuration and troubleshooting of Enterprise Unified Communication system.
Provide POC’s and product/solution evaluations.
Identify hardware requirements, dial plan strategies and migration strategies in compliance with existing change control and security processes.
Monitors and tunes the enterprise network for optimal performance, including all ancillary network systems like call recording and SIP integrations.
Acts as the primary interface with users and vendors for resolving problems.
Provides recommendation to supervisor to establish a growth plan for the UC environment to insure the best quality service in a state-of-the-art environment.
Assists the senior engineer in designing and managing the Cisco Enterprise UC environment.
Support SIP technology.
Recognize and identify potential areas to develop or update policies and procedures, provides input and recommendations especially regarding future business expansion.
Train team members on CUCM related technologies.