Unified Communications Engineer SME

National Capitol Contracting LLC•Washington, DC

8d•Onsite

About The Position

NCC is seeking candidates for a Unified Communications Engineer SME to provide direct technical direction and analysis for telecommunication activities including planning, designing, configuring, integrating, installing, and maintaining voice, video, and data telecommunications/communications networks and services with computer systems. This is an ONSITE position located in Washington, D.C. An ACTIVE TOP SECRET CLEARANCE IS REQUIRED.

Requirements

Active Top Secret security clearance required, with willingness to obtain TS/SCI CI Polygraph
Bachelor’s degree in a related field
10+ years of enterprise telecommunications and Unified Communications engineering/administration experience
Expert knowledge of voice, video, collaboration systems, and supporting networks
Experience with Cisco CUCM, Unity Connection, IM & Presence, Expressway, and Microsoft Teams Voice
Strong knowledge of SIP, H.323, MGCP, UDP, RTP, SRTP, and TLS protocols
Experience with QoS, BGP, OSPF, MPLS, IPSEC, Cisco CUBE, Oracle SBC, and related network technologies
Experience with ESXi virtualization, Cisco UCS, and cloud environments (IaaS, PaaS, SaaS)
Knowledge of security controls, certificates, and compliance standards such as DISA STIGs
Strong leadership, decision-making, and project management skills
Demonstrated attention to detail
Excellent communication, interpersonal, and emotional intelligence skills
Proven ability to collaborate cross-functionally and lead teams effectively

Nice To Haves

Cisco Internetwork Expert (CCIE) Collaboration
Cisco Certified Network Professional (CCNP) Collaboration

Responsibilities

Serve as the senior technical authority for enterprise Unified Communications (UC) environments, providing leadership on strategic initiatives and mission-critical assignments.
Establish goals, roadmaps, and project plans aligned with organizational objectives.
Design, engineer, integrate, and optimize enterprise voice, video, and collaboration platforms including Cisco CUCM, Unity Connection, Expressway, and Microsoft Teams Voice.
Provide Tier 4 troubleshooting, root-cause analysis, and resolution for complex outages and performance issues.
Analyze network performance, traffic flows, interfaces, and protocols to recommend improvements and modernization efforts.
Integrate UC solutions with Active Directory, cloud services, virtualization platforms, and network infrastructure.
Implement secure communications using TLS, SRTP, certificates, IPSEC, and ensure compliance with applicable standards such as DISA STIGs.
Lead projects such as technology refreshes, data center migrations, and collaboration platform enhancements.
Partner with clients and stakeholders to assess needs, analyze data, and recommend solutions.
Develop and maintain SOPs, engineering documentation, diagrams, and technical standards.
Mentor team members, advise leadership, delegate effectively, and collaborate across all organizational levels.
Perform other duties as assigned.