MHN Unified Communication Administrator

Marshall Health Network•Huntington, WV

About The Position

The Unified Communications Administrator operates and maintains Marshall Health Network’s voice and communications infrastructure, ensuring the reliability and performance of phones throughout the enterprise. The role includes responsibility for voice routers, switches, skills-based call routing, and associated hardware and software. The administrator monitors system performance, conducts testing, identifies root causes of performance issues, and collects data to promote security and reliability. The position reports to the Communications Supervisor, Marshall Health Network.

Requirements

Bachelor’s degree in computer science, networking, or a related IT field, or an equivalent combination of education and experience.
Three years of experience managing networks and IT infrastructure.
Knowledge of computer hardware, networks, and peripherals.
Knowledge of VOIP phone deployment and voicemail setup.
Knowledge of various cable types.
Excellent network, server, and PC troubleshooting skills.
Excellent network analysis fundamentals.
Strong technical, analytical, and problem-solving skills.
Strong written and verbal communication skills.
Customer service and interpersonal skills for working with clinicians and coworkers.
Ability to communicate complex matters to people with varying levels of education.
Ability to work under pressure and manage multiple projects.
Ability to meet aggressive deadlines.
Advanced skill level with MS Office.

Nice To Haves

Relevant certification such as CCNA, Network+, or Microsoft certification.
Hospital or healthcare experience.

Responsibilities

Oversee and support daily administration of the organization’s phone environment.
Maintain physical components of voice systems, including cables, switches, routers, and other network devices.
Implement networking and telecommunication infrastructure and support network equipment such as routers, switches, circuits, servers, racks, and other relevant hardware.
Maintain hardware and software, including physical and virtual servers, virtualization platforms, VOIP phones, and other relevant systems.
Monitor and test voice performance, prepare reports, and troubleshoot performance issues.
Configure Unified Communications devices according to security standards, monitor security measures, and resolve security issues as necessary.
Manage licenses for servers and software.
Ensure phone hardware is patched and updated, coordinating maintenance and downtime as necessary.
Support help desk staff with tickets related to Unified Communications issues.
Perform other duties as assigned by the organization.