Unified Communication Administrator

AnaVation • Reston, VA

8d

About The Position

The Unified Communication Administrator provides operational support and maintenance for global Unified Communications and Collaboration services, including VTC, VoIP, IM/Presence, A/V streaming, and PBX functions. The role supports customers through tiered troubleshooting, ticket resolution, and scheduled or active VTC sessions. It uses Cisco and related platforms to diagnose issues, perform upgrades, manage configurations, and maintain service availability. The administrator also assists with training materials and SOPs, ensures patching and security compliance, and supports engineering teams with projects and specialized tasks.

Requirements

• Active TS/SCI with polygraph, or TS/SCI with the ability to obtain a polygraph before starting.
• IAT Level II certification, such as Security+ or equivalent.
• Ten or more years of relevant experience; a bachelor’s degree in an applicable field may be accepted in place of five years of experience.
• CCNA certification.

Nice To Haves

• Network+ certification.
• ITIL Foundations or Agile Foundations certification.

Responsibilities

• Provide operational support and maintenance for global Unified Communications and Collaboration services, including VTC, VoIP, IM/Presence, A/V streaming, and PBX functions.
• Support customers through tiered troubleshooting and ticket resolution.
• Support scheduled or active VTC sessions.
• Use communications platforms to diagnose issues, perform upgrades, manage configurations, and maintain service availability.
• Assist with developing training materials and SOPs.
• Ensure patching and security compliance.
• Support engineering teams with projects and specialized tasks.

Benefits

• Generous cost sharing for medical insurance for the employee and dependents.
• 100% company-paid dental insurance for employees and dependents.
• 100% company-paid long-term and short-term disability insurance.
• 100% company-paid vision insurance for employees and dependents.
• 401(k) plan with generous match and 100% immediate vesting.
• Competitive pay.
• Generous paid leave and holiday package.
• Tuition and training reimbursement.
• Life and AD&D insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior