Unified Comm Engineer

Govcio LLC•San Antonio, TX

11h•Onsite

About The Position

GovCIO is currently hiring a Unified Comm Engineer to provide extensive unified communications expertise in local support of the AF SCI network. This position will be located in San Antonio TX and will be an on-site position.

Requirements

High School with 9+ years (or commensurate experience)
At least 2 years working with unified communication solutions
Clearance Required: TS/SCI
Current CompTIA Security+ certification
Current CCNA
Extensive experience with the Cisco Unified Communications Manager (CUCM) and Cisco IP Phones, Cisco WEBEX Desk/Room and voice enabled Jabber clients
Excellent time management and organizational skills
Proven ability to coordinate with stakeholders and collaborate with other team members
Possess soft skills to lead, communicate, negotiation, focus on details, prioritization, decision-making, presentation and a strong analytical and problem-solving skill

Nice To Haves

Current CCNP

Responsibilities

Establishes and maintains smooth operation of computer systems (to include operating systems, software and hardware) in networked or stand-alone configurations, maintains system integrity, and upgrades systems and/or servers as required.
May create and document new methods supporting the UC network/system operations and implement changes to procedures.
Consults with AF SCI UC SME, support teams, help desks, customers and other technical staff in the resolution of problems, coordinates and performs operation and/or maintenance activities for networks/servers, identifies recurring problems and recommends steps to reduce the severity or frequency of problems.
May plan for the transition of development and/or production environments to new technologies, utilize UC network to monitor the performance of system files, manage system data to maintain performance efficiencies and/or study system requirements to determine proper server installation methods and procedures.
Understand and assess the current AF SCI Enterprise Unified Communication business processes, tools and operating model
Understand the UC Enterprise customer requirements, challenges and business objectives, and translate them into solution designs based
Implement, configure and optimize the AF SCI UC solutions, automate business workflows on the platform
Perform acceptance testing, transition and knowledge transfer to customers and stakeholders
Monitors system performance and implements performance tuning.
Reviews test plans/procedures and ensures they meet the objectives of the contractual requirements and participates in the testing process to validate requirements
Serve as Engineer for Enterprise UC platform
Submit formal security patch implementation requests IAW CCMP
Provide over-the-shoulder mentoring for Unified Communication to USG personnel
Develop and document Standard Operating Procedures