Accounting Associate - Multiple Vacancies

State of Maine • Augusta, GA

2d • $19 - $27 • Hybrid

About The Position

The Maine Department of Labor, Bureau of Unemployment Compensation, is seeking an Unemployment Tax Associate. We are looking for ambitious, analytical individuals with excellent communication skills and keen attention to detail to join our growing Customer Support team. In this position you will play a critical role in providing customer service support to employers, ensuring tax and wage reports are filed and payments are applied accurately and timely. We offer a flexible hybrid remote and in office work schedule after a probationary period.

Requirements

• Integrity: Upholding ethical standards and confidentiality with sensitive financial information.
• Communication: Ability to assist employers over the phone, or in writing, with reporting and compliance requirements.
• Patience: Ability to assist potentially frustrated customers and providers with reporting, eligibility, and compliance requirements.
• Analytical Skills: Research, gather and analyze information to reach a conclusion.
• Detail Oriented: Ensure that work is accurate.
• Adaptability: Able to shift tasks as priorities change.
• Time Management: Able to manage cases are varying points.
• Organization skills: Able to track documents for follow up actions.
• Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of bookkeeping principles and practices to perform complex work in assisting taxpayers on complex tax matters, and 2) the ability to use independent judgment, initiative, and discretion to make determinations on varied matters.
• All positions in this classification assume the qualifications of: Accounting Assistant and Accounting Associate I.

Responsibilities

• Provide customer service to employers, resolving questions and issues concerning established Unemployment Tax policy, procedures, and e-services.
• Research and resolve suspended tax reports and payments.
• Adjust tax and wage reports when applicable.
• Reconcile out of balance tax and wage reports.
• Make liability determinations using established criteria and regulations.

Benefits

• 13 paid holidays
• 12 days of sick leave
• 3+ weeks of vacation leave annually
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums
• Retirement Plan – The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.86% for Confidential employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed