Unemployment Insurance Senior Claims Deputy

State of Delaware•Dover, DE

5d•Onsite

About The Position

As an Unemployment Insurance Senior Claims Deputy, you will render non-monetary determinations of claimants' eligibility to receive unemployment benefits. Primary responsibilities involve acting as a technical resource; render eligibility decisions in complex cases; provide interpretations of unemployment compensation guidelines; and assist in training Claim Deputies in proper handling of their responsibilities. You'll perform with general supervision from the Unemployment Insurance Local Office Manager, along with a staff of Claims Deputies, and Processors.

Requirements

Six months experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individuals human service needs.
Six months experience in making recommendations as part of a clients service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
Six months experience in narrative report writing.
Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Responsibilities

Issues non-monetary eligibility determinations in more complex cases such as those involving legal matters, labor disputes and multi-claimants by consulting unemployment compensation guidelines and precedents.
Reviews more complex unemployment claims against program eligibility requirements by comparing claims to written state and federal guidelines regarding the program.
Collects information from claimants and employers in the more complicated cases in order to ascertain the factors involved in determining eligibility.
Responds to the more complex, difficult telephone and written requests for policy and procedural information or interpretation from claimants, employers, other Department of Labor Personnel, concerned citizens/general public.
Explains determinations to claimants and employers citing state and federal regulations and important facts.
Explains and interprets unemployment compensation state and federal guidelines as well as local office procedures to office personnel for consistent application.
Assists office personnel in determining the eligibility of claims in less clearly defined cases by consulting appropriate guidelines and gathering information relevant to the determination.
Assists the local office manager by training claims deputies in proper handling of their duties by supplying and interpreting unemployment compensation guidelines and localoffice procedures so that work is performed with a minimum of guidance; may also assist in training of claims personnel.
Assists office manager by delegating work to other office personnel, monitoring workloads, taking attendance, providing information in the evaluation of office personnel, and acting as office manager in the absence of superior.
May recommend and implement changes in office procedures by evaluating the effectiveness of current practices.
Explains appeals process and file appeals in the more complicated cases for claimants and employers if either party is dissatisfied with the eligibility determination.
Compiles information; may prepare related administrative reports.
May review appeal decisions to decide whether or not results can be upheld.
Performs related duties as required.