Unemployment Insurance Manager (UI Tech)

State of Ohio • Akron, OH

2d • $39 - $56 • Onsite

About The Position

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. ADA Notice If you require an accommodation based on a disability for any step of the selection process, please contact [email protected] Background check information The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration. Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Who We Are The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs: Cash and Food Assistance Employment Services and Workforce Development Unemployment Insurance Adult Protective Services Child Support Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world! Guiding Principles We will be a leader in customer satisfaction. We will have a reputation that attracts and retains talented, diverse, and dedicated employees. We get better at what we do every day. This position helps lead and support the Contribution section of the Unemployment Insurance (UI) program. This job helps run the Unemployment Insurance (UI) Contribution Section by supporting the UI Administrator and supervising staff. The manager makes sure employer contribution accounts are handled correctly, provides guidance on policies and procedures, and answers the most complex questions from employers, the public, and legal representatives. The role involves reviewing data to evaluate program performance, monitoring the section’s budget, preparing reports, and suggesting improvements to operations and systems. The manager also develops or updates policies, helps create and deliver staff training, coordinates work with other areas inside and outside the agency, and represents the section at meetings. Additional duties include attending trainings or events, preparing official responses, and maintaining records and documentation. The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc .

Requirements

• Option 1 : 12 months experience as and Unemployment Insurance Supervisor OR Option 2: 36 months experience or training in government laws, rules, regulations, &/or procedures governing unemployment insurance. AND 12 months experience in supervisory principles/techniques OR Option 3: Completion of undergraduate core program in public or business administration. AND 12 months training or experience in government laws, rules, regulations, &/or procedures governing unemployment insurance AND 12 months experience in supervisory principles/techniques OR Option 4: Equivalent of minimum class qualifications for employment noted above.
• Technical and Regulatory Skills - Ability to analyze problems, gather data, interpret facts and make sound decisions.
• Leadership and Supervisory Skills, including skill in handling sensitive or challenging interactions with employers, claimants and the public.
• Strong communication skills for responding to technical inquiries and preparing accurate reports and correspondence.
• Training and Policy Development skills.
• Ability to operate a personal computer and use relevant software applications for data tracking, reporting and communication.

Responsibilities

• makes sure employer contribution accounts are handled correctly
• provides guidance on policies and procedures
• answers the most complex questions from employers, the public, and legal representatives
• reviewing data to evaluate program performance
• monitoring the section’s budget
• preparing reports
• suggesting improvements to operations and systems
• develops or updates policies
• helps create and deliver staff training
• coordinates work with other areas inside and outside the agency
• represents the section at meetings
• attending trainings or events
• preparing official responses
• maintaining records and documentation

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees