Unemployment Services Specialist

Insperity • Houston, TX

4d

About The Position

This position is responsible for preparing written responses to unemployment claims and contacting supervisors from client companies for detailed facts. Organizes documents necessary for files. Responds to calls from claims investigators at various state unemployment offices, relaying separation and payroll information. Prepares cases for and represents Insperity at unemployment hearings; serves as primary representative for telephone appeal hearings.

Requirements

• High School Diploma or equivalent is required.
• Two to four years of experience in general business is required.
• Principles, practices, and procedures of general business including knowledge of unemployment compensation system, filing appropriate unemployment responses, and personnel administration including legal aspects of hiring and firing; and the relationship of the Federal Unemployment Tax Act and the various state acts; knowledge of state and federal unemployment laws, rules and regulations.
• Ability to adapt to changing hearing environment in order to direct or redirect focus of hearing proceedings; negotiation and persuasion skills in adversarial situation.
• Modern office methods, practices, procedures, and equipment; correct English usage, grammar, spelling, punctuation, business letter writing, and arithmetic; organizing and efficiently maintaining files; typing from clear, straight copy at 35 wpm; word processing preferably Microsoft Word.
• Communicates tactfully and effectively, verbally and in writing, and maintains effective work relations with those encountered in the course of employment, familiar with modern office methods, practices, procedures and equipment, as well as filing systems and business letter writing and competent in correct English usage, grammar, spelling, punctuation, and arithmetic.

Nice To Haves

• Bachelor’s Degree is preferred.

Responsibilities

• Prepares Insperity written responses to unemployment claims based upon a summary of facts compiled from files, personnel records and interviews.
• Prepares cases for and represents Insperity at unemployment claim appeal hearings.
• Serves as primary representative for Insperity at telephone appeal hearings.
• Provides personnel employment information and verification, questions witnesses and claimant to ascertain facts of separation, and presents closing summary statement of employer's position to hearing officer.
• Prepares client witnesses for hearing appearances.
• Case preparation for hearings involves document gathering and organization, unemployment law research, defense strategies and witness appearances.
• Maintains frequent telephone contact with management and supervisors from client companies, gathering facts necessary to determine if unemployment claims are protest able and explaining unemployment rules, regulations, decisions and options.
• Provides coaching and guidance to leadership at client companies and internal service providers on all unemployment claim related matters.
• Researches and provides answers to telephone calls from claims investigators from various state unemployment agencies, providing specific separation, payroll information and employer position.
• Organizes and compiles files related to claims, including claim documents, termination reports, counseling statements, data collection sheets, wage statements, supporting documentation and notes from interviews.
• Refers information ascertained during investigations to Legal Department when possible EEOC charges, wrongful discharge, or threatened litigation facts may have been uncovered.
• Refers information from investigations to Human Resources Services for possible guidance in policy making, supervisor training, or employee counseling.
• Works closely with HR Specialists to ensure coordinated effort to minimize and positively impact unemployment.

Benefits

• Flexibility: Over 80% of Insperity’s jobs have flexibility.
• Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.
• Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees