Unemployment Insurance Manager (System Support)

State of Ohio • Columbus, OH

1d • Hybrid

About The Position

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through various programs including Cash and Food Assistance, Employment Services and Workforce Development, Unemployment Insurance, Adult Protective Services, and Child Support. This role serves as a coordinator and liaison between business and technical information systems for the Unemployment Insurance program. The State of Ohio is a drug-free workplace and prohibits the use of marijuana. This position may be subject to additional restrictions per the State of Ohio Drug-Free Workplace Policy (HR-39).

Requirements

• Option 1: 12 months experience as an Unemployment Insurance Supervisor
• Option 2: 36 months experience or training in government laws, rules, regulations &/or procedures governing unemployment insurance AND 12 months experience in supervisory principles/techniques
• Option 3: Completion of undergraduate core program in public or business administration. AND 12 months training or experience in government laws, rules, regulations, &/or procedures governing unemployment insurance AND 12 months experience in supervisory principles/techniques
• Option 4: Equivalent of minimum class qualifications for employment noted above
• Ability to multi-task
• Working understanding of Unemployment Insurance
• Understanding of desktop computer usage
• General understanding of technical systems and web-based applications
• Strong analytic skills to understand, assess, and act on issues
• Effective communication skills for interactions with the team, management, and internal stakeholders
• Ability to lead system upgrades, rollouts and service improvements
• Strong organizational and time-management skills

Responsibilities

• Utilize analytic skills to assess reported system issues and determine the appropriate path for reporting and resolving them.
• Assist in prioritizing system enhancements and defect fixes.
• Assign resources for testing and analysis activities and ensure thorough testing before authorizing system changes for production.
• Serve as a system SME to provide recommendations for or against requested system changes.
• Maintain strong relationships with your team through regular evaluation, mentoring, and feedback.
• Provide recommendations and information to UI Tech for internal communications and training.
• Attend meetings related to current projects, including those involving requirements, reporting, system changes and communications.
• Stay informed on state and federal laws and regulations that impact Unemployment Insurance (UI).

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 101-250 employees