Unemployment Insurance Claims Processor

State of Delaware•Dover, DE

2d•Onsite

About The Position

As an Unemployment Insurance Claims Processor, you will be responsible for taking and processing claims for Unemployment Insurance benefits to ensure that eligible claimants receive benefits on a timely basis. The contact you will primarily work with is claimants for the purpose of eliciting the required information to determine the type of claim and the eligibility to receive benefits. You may contact other Unemployment Insurance Division units in order to obtain additional information or verify information regarding a claim. You'll perform your duties with supervision from the Unemployment Insurance Local Office Manager.

Requirements

Six months experience in customer service such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.
Six months experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities.
Six months experience in applying laws, rules, regulations, standards, policies and procedures.
Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Responsibilities

Makes claims for unemployment insurance benefits by questioning claimants regarding employment history.
Conducts fact finding interviews with claimants to determine if non-separation eligibility requirements have been met.
Determines type and appropriate state and federal unemployment insurance program such as Federal, Ex-Service person or Interstate to establish claim based on previous employers, and employment and claim dates.
Verifies accuracy of wage and employer information with claimant; take additional information if claimant indicates wages and/or employers are omitted or incorrect; may request evidence of earnings such as W-2's or wage stubs.
Informs claimant of maximum and weekly benefit amount, basis for computation of benefits, length of claim, maximum allowable earnings and rights and responsibilities while collecting benefits; explains mail-in procedures for receiving benefit checks, issues pay orders and informational materials.
Reviews pay orders completed by claimants receiving benefits on a continuous basis for completeness and reported earning during benefit week; records on claimants master file information such as date, pay order number, and deductions from weekly benefit amount.
Refers claims for eligibility determination to claims deputies.
Enters data on computer terminal, verifies claim and benefit payment information.
Completes and processes forms to stop payment on lost checks, correct computerized claimant information, and recover overpayment of benefits due to revised benefit amount, unreported wages, or duplicate checks issued.
Answers questions from claimants, employers, and Social Service agencies regarding benefit filing procedures, claim status, lost or late checks and appeal rights.
Sorts and files forms, cards, claims files and items of a similar nature; reviews same for errors, omissions and proper coding.
Maintains daily and weekly record or number and type of claims taken and processed.
May receive out-of-state local office claims through electronic mail system; reviews printout for accuracy of data; correct errors and/or omissions.