Claims Processor

Aston Carter•Omaha, NE

1d•$20 - $22•Onsite

About The Position

Supports various administrative functions of the Claims Department, including handling mail, taking loss notices, recording information, and preparing claim-related correspondence. Performs daily cash reconciliation, issues stop pays, and reviews check/draft requests for adequate documentation. May operate a check/draft printer. This role is 100% onsite and offers the opportunity to move to a hybrid model after training and demonstrating good performance. The position provides support for all Claim Operations activities in accordance with Company and Claim Operations standards, processes, and workflows. The day-to-day responsibilities include a hybrid of processing, mailroom, and customer service work. This role will involve making approximately 20 calls per day, which may increase during storm season, responding to telephone status inquiries from Agents, Claimants, Insureds, and others. The processing aspect involves reviewing and validating all files and electronic paperwork for commercial auto and commercial property clientele before passing them to the next department, requiring navigation of multiple screens and programs. Attention to detail is crucial as the role involves reviewing and auditing work. Responsibilities also include correctly identifying and processing incoming mail and documents such as new reported losses, suits, and other items requiring special attention. Preparing form and template correspondence and other documents to Insured’s, Claimants, and others, issuing approved payments, and creating records of new reported losses in ClaimCenter and ImageRight are also key duties. The mailroom component involves handling outbound mail and reviewing contact information to ensure correct documents are sent to the correct locations.

Requirements

1+ years of Data Entry experience OR 1+ years of customer service experience (can be retail, food service, etc.)
Ability to type 35 WPM accurately (typing test is REQUIRED with submittal)
Strong attention to detail
Ability to pass the Wonderlic testing, basic math test, and strong scores in the Proofreading test!
No previous attendance issues
Two or more years work experience.
High school diploma or GED or equivalent work experience and additional specialized training equivalent to one to three years' practical trades training.
Basic math skills

Nice To Haves

Claims and processing experience are NOT required for this role!
Litigation and discovery practices
Insurance principles and terminology, insurance contracts, statutory and common law applicable to the insurance industry, insurance coverages
Legal terminology and business law
Investigative and legal research techniques
Department practices and procedures
MS Office Applications

Responsibilities

Handle mail, take loss notices, record information, and prepare claim-related correspondence.
Perform daily cash reconciliation, issue stop pays, and review check/draft requests.
Operate check/draft printer (may be required).
Respond to telephone status inquiries from Agents, Claimants, Insureds, and others.
Review and validate all files and electronic paperwork for commercial auto and commercial property clientele.
Navigate multiple screens and use several different programs to review paperwork.
Identify and process incoming mail and documents, including new reported losses, suits, and other items requiring special attention.
Prepare form and template correspondence and other documents.
Issue approved payments.
Create records of new reported losses in ClaimCenter and ImageRight.
Handle outbound mail and review contact information to ensure correct documents are sent to the correct locations.