Unemployment Insurance Benefits Payment Contract Service Manager

State of Delaware•Dover, DE

7d•Onsite

About The Position

The Unemployment Insurance Benefits Payment Contract Service Manager (BPC Manager) directs a team of staff engaged in the detection of improper payment of benefits and collection of Unemployment Insurance benefit overpayments. As the BPC Manager, your responsibilities will revolve around training and evaluating staff work, analyze statistical data to determine causes of benefit overpayments, prepare statistical and narrative reports of unit activities, and investigate identify fraud in addition to improper payments. You will also develop and implement procedures for accomplishing unit objectives based on agency goals and federal regulatory requirements as well as participates in special investigations of suspected fraudulent claims and benefit payment activities by preparing information for use as evidence in legal actions. A key aspect of this role is coordinating this unit with local offices and agency data processing operations in order to develop, recommend, and implement policies and procedures to prevent, deter, and detect Unemployment Insurance benefit overpayments.

Requirements

Three years experience in conducting investigations which includes conducting interviews to obtain confidential information, gathering evidence and documenting findings.
Three years experience in determining compliance with laws, rules, regulations, standards, policies and procedures.
Six months experience in providing testimony before boards, commissions, administrative bodies or court officials.
Six months experience in narrative report writing.
Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

Responsibilities

Plans, assigns, reviews and evaluates the work of staff engaged in the detection of improper payment of benefits and collection of Unemployment Insurance benefit overpayments; trains unit personnel.
Develops and implements methods and procedures for accomplishing unit objectives based on agency goals and federal regulatory requirements; evaluates effectiveness of same through review of statistical data; initiates procedural changes as required.
Coordinates unit activities with central and local offices and agency data processing operations.
Develops, recommends and implements policies and procedures to prevent, deter and detect Unemployment Insurance benefit overpayments.
Reviews and analyzes agency records and statistical data to determine cause of benefit overpayments and appropriate action to be taken including recommendations for prosecution.
Directs and/or participates in special investigations of suspected fraudulent claims and benefit payment activities to recover improperly paid monies; prepare information for use as evidence in legal actions.
Provides technical guidance to subordinate and administrative staff on operational procedures and internal control measures.
Prepares statistical and narrative reports of unit activities and other special reports as required.