Unemployment Compensation Tax Technician
About The Position
This position reviews employer accounts, identifies issues, and takes steps to resolve concerns using established procedures for the Unemployment Compensation tax program. Your work will support fairness and reliability for Pennsylvania’s workers and businesses in the area of UC Tax Services. As an Unemployment Compensation Tax Technician, you will perform the following duties: Analyze Accounts: Examine, analyze, and audit data to calculate and assign appropriate rates; handle overpayments and delinquencies; and complete other research to determine overall account status and accuracy Determine Required Actions: Apply PA UC Law and Regulations, and analysis of each account, to appropriately adjust or correct errors and identify when to recommend or request investigations, additional review, or other actions Prepare Summaries: Write accurate and logical synopses of relevant case information to request investigations, actions, or supervisor approval Provide Customer Service: Respond to external and internal phone and written inquiries by researching issues, preparing clear explanations and providing helpful guidance Support Process Improvement: offer constructive, knowledgeable feedback to help improve business practices and operational workflows
Requirements
- Successful completion of the Unemployment Compensation Tax Technician Trainee program (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
- Two years of experience in maintaining financial records, bookkeeping, tax preparation, or clerical accounting
- An equivalent combination of experience and training
- Meet the PA residency requirement
- Be able to perform essential job functions
- Pass an enhanced background check prior to beginning employment (including fingerprint-based federal records check, PA State Police clearance, check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years, and a citizenship/residency verification)
Responsibilities
- Examine, analyze, and audit data to calculate and assign appropriate rates
- Handle overpayments and delinquencies
- Complete other research to determine overall account status and accuracy
- Apply PA UC Law and Regulations, and analysis of each account, to appropriately adjust or correct errors
- Identify when to recommend or request investigations, additional review, or other actions
- Write accurate and logical synopses of relevant case information to request investigations, actions, or supervisor approval
- Respond to external and internal phone and written inquiries by researching issues, preparing clear explanations and providing helpful guidance
- Offer constructive, knowledgeable feedback to help improve business practices and operational workflows
Benefits
- Telework opportunity (up to three days per week, subject to change)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
