Unemployment Compensation Specialist 2

Commonwealth of Pennsylvania • Luzerne County, PA

6d • Hybrid

About The Position

As an Unemployment Compensation Specialist 2, you will be part of the Commonwealth’s Workforce Development initiatives that help employees and employers navigate changes and challenging times. This position serves as the UC Service Center representative at a rapid response event or when temporary or permanent layoffs occur by coordinating communication and providing support to employers and claimants. Your work will help communities connect with the support they need by keeping people informed about services, resources, benefits, procedures, and more. Step into a position where your skills make a difference! This position helps guide employers and workers through unemployment processes in the case of layoffs, plant closing, or downsizing resulting worker unemployment. Our team will rely on you to provide clear communication, timely assistance, and accurate information to the people and organizations we serve.

Requirements

• One year as an Unemployment Compensation Specialist 1 or Unemployment Compensation Tax Technician Supervisor (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or One year of professional work experience in an unemployment compensation program; and a bachelor’s degree; or An equivalent combination of experience and training.
• You must possess and maintain federally compliant identification such as a U.S. Passport, REAL ID, or Military ID.
• You must meet the PA residency requirement.
• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment.
• Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Responsibilities

• Communicate with employers who anticipate mass, temporary, permanent, and seasonal layoffs to gather information and help UC Service Center staff provide appropriate support
• Answer claimant and employer questions received via telephone, email, or legislative referral; monitor each case to ensure that it is handled in an expeditious manner and the issue is resolved based upon UC law and regulations
• Represent UC Service Centers at meetings for layoffs and special programs; present UC information at events; explain rights, responsibilities, and filing steps to claimants; and answer questions about their unique situations
• Prepare reports of rapid response meetings; track and analyze UC services provided and report results to inform further workforce development planning
• Participate in workshops for claimants, presentations for employers, job fairs for all, and rapid response events hosted at PA CareerLink® locations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level