Unemployment Claims Associate

Distro•Chandler, AZ

1d•Onsite

About The Position

The Unemployment Claims Associate supports our clients by coordinating unemployment claims response, providing guidance to clients on best practices while emphasizing integrity and compliance. This role involves managing and responding to assigned unemployment claims within required deadlines, collaborating with designated client contacts, and communicating with internal teams to address unemployment-related issues and ensure client satisfaction. The associate will also provide guidance on best practices for unemployment claim responses, respond to state agencies promptly, and participate in the unemployment call queue to meet organizational goals. Additionally, the role includes monitoring the unemployment email inbox, reviewing state portal correspondence, and maintaining accurate client data within unemployment tracking software. Creating and assigning tasks for unemployment POA (Power of Attorney) administration may also be required.

Requirements

A strong drive to deliver exceptional client support to both external and internal customers.
A flexible, positive attitude, and a dedicated team player and collaborator.
Strong organizational skills, attention to detail, and follow-through.
Ability to communicate clearly, concisely, and proactively, both verbally and in writing.
Capability to learn multiple HRIS (Human Resources Information System) platforms and vendor partner platforms.
Drive to learn, grow, and contribute to the overall success of the company.
Ability to thrive in a modern, collaborative international environment, effectively using video conferencing, chat, email, and phone to maintain strong team communication.
High school diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.
Prior work experience in an office environment is preferred by not required.
Some knowledge of Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
Sedentary Work: Primarily involves sitting for extended periods, often at a desk or computer.
Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
Mobility: Ability to travel occasionally for meetings, events and partner visits. Occasional walking or traversing throughout the office to meet with leaders and other employees.
Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.
Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.
Attention to Detail: High level of accuracy needed for managing products, reports and contracts.
Problem-Solving: Ability to strategically plan the needs of the department.
Multitasking: Manage multiple tasks and projects simultaneously, often under tight deadlines.
Decision-Making: Make informed decisions regarding the best plan for paid media strategies.
Stress Management: Handle stressful situations calmly and effectively, especially when dealing with client and employee concerns.
Interpersonal Skills: Strong ability to build relationships and communicate effectively with employees, managers, clients and external vendors.
Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.
Verbal and Written Communication: Lead planning sessions and team meetings. Provide clear instructions and support for clients, employees and managers and prepare clear and concise documentation, including emails and notes.
Presentation Skills: Present information effectively in training sessions with employees and other departments.

Nice To Haves

Experience with the following systems is preferred (Adobe Acrobat, HRIS, CRM).

Responsibilities

Manage and respond to assigned unemployment claims within required deadlines.
Collaborate with designated client contacts on matters related to unemployment claims.
Communicate with internal teams to address unemployment-related issues and ensure client satisfaction.
Provide guidance to clients on best practices for unemployment claim responses, emphasizing integrity and compliance.
Respond to inquiries from state agencies promptly and professionally.
Participate in the unemployment call queue, striving for single-call resolution to meet organizational goals.
Monitor and manage the unemployment email inbox.
Review and address state portal correspondence as assigned.
Maintain accurate client data within unemployment tracking software.
Create and assign tasks for unemployment POA (Power of Attorney) administration when necessary.
Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
Attend webinars and training to stay up to date on best practices related to the company and department.
Complete projects and other duties as assigned by supervisor.