Underwriting Technical Manager - Workers' Compensation (Remote)

MEM Insurance•Kansas City, MO

8d•Remote

About The Position

MEM Insurance is seeking a collaborative and forward-thinking Underwriting Technical Manager to join their team. In this role, you will blend deep underwriting subject-matter expertise with operational leadership—designing and maintaining systems, ensuring compliance, optimizing workflows, and strengthening underwriting quality across the organization. You’ll lead critical initiatives, champion continuous improvement, and serve as a trusted partner to underwriting, IT, compliance, actuarial, and external stakeholders. This role is ideal for someone energized by improving processes, building technical excellence, and supporting a culture of innovation and inclusivity.

Requirements

Bachelor’s degree in Business Administration, Insurance, Finance, or a closely related field, or an equivalent combination of education and experience.
CPCU preferred.
7+ years of Commercial Lines underwriting experience, including workers’ compensation, with increasing responsibility.
1–2 years of leadership experience (formal or informal) preferred.

Nice To Haves

CPCU

Responsibilities

Lead MEM’s Underwriting Quality Assurance program, analyzing results to identify trends, risks, and training needs.
Develop and maintain QA methodologies, standards, and reporting that align with underwriting guidelines and compliance expectations.
Provide oversight and direction on quality trends and corrective actions that strengthen consistency and performance.
Lead development and delivery of underwriting training; serve as a technical expert and resource on complex issues.
Maintain underwriting guidelines, manuals, procedures, and authority statements.
Provide leadership to the Underwriting System Support Staff, ensuring efficient day‑to‑day operations.
Partner with IT to evaluate, plan, and implement system enhancements and issue resolutions that improve efficiency and eliminate redundant work.
Lead or support cross‑functional projects that advance process and technology improvements.
Identify emerging system or operational issues and collaborate with business partners to develop effective solutions.
Serve as a high‑level technical underwriting authority, evaluating and approving complex or high‑value accounts within assigned authority.
Administer and oversee NCCI and proprietary rules, rates, and forms for Workers Compensation.
Draft proprietary endorsements and coverage language; maintain manuals, policy forms, and statistical coding.
Analyze exposures, inspection reports, financials, and risk characteristics to determine coverage and pricing.
Review premium, loss, and performance trends to support profitable growth and participate in rate review analyses.
Monitor, evaluate, and communicate impacts of legislative or regulatory changes on underwriting practices.
Partner with Legal and Compliance to ensure regulatory alignment and timely adoption of new requirements.
Serve as the primary underwriting contact for fronted policies, coordinating annual file reviews, meetings, and follow‑up actions.
Track placement of facultative reinsurance and support related reviews and documentation.
Serve as backup for department business continuity and disaster recovery planning.
Assist in developing and executing strategic objectives with long‑term impact on underwriting performance.
Lead initiatives to streamline workflows, reduce administrative burdens, and improve underwriting agility.
Represent underwriting in enterprise initiatives, including rate reviews, state filing reviews, and cross‑functional process improvements.
Provide coaching and mentorship to underwriters and leaders on complex accounts and technical matters.
Identify development opportunities to elevate technical acumen across the underwriting department.
Create communication strategies that effectively share updates, changes, and outcomes with stakeholders.
Foster an innovative, inclusive culture that embraces diversity, collaboration, and continuous improvement.
Lead MEM’s responses to NCCI inspection reports.
Provide analytical and administrative support for ad hoc reviews, research, and operational analysis.
Lead special projects that enhance underwriting performance and operational excellence.