Underwriting Tech Support Representative

SFM Mutual Insurance Companies • Bloomington, MN

6d • $24 - $34 • Remote

About The Position

If you’re detail-oriented, enjoy working behind the scenes, and like making processes run smoothly, this role is for you. As an Underwriting Support Representative, you’ll play a key part in keeping policy changes accurate, timely, and organized—supporting underwriters and ensuring a seamless experience for internal teams and customers.

Requirements

• You have a 2-year degree or equivalent experience, along with at least 2 years of customer service in a professional setting.
• You bring strong attention to detail and accuracy, especially when working with data and policy information.
• You’re organized and able to manage multiple priorities and deadlines without missing a beat.
• You have solid communication skills and feel comfortable working with cross-functional teams.
• You’re comfortable with numbers and have good math and analytical skills.
• You’re proactive, eager to learn, and interested in building knowledge in insurance underwriting and finance.
• You can work both independently and collaboratively, contributing positively to a team environment.
• You’re proficient in Microsoft Office tools like Excel and Word, and confident navigating systems and processes.

Responsibilities

• Evaluate and process endorsement change requests, ensuring all updates to policies are accurate, complete, and aligned with established procedures.
• Enter and manage policy transactions in internal systems, including cancellations, reinstatements, and policy updates.
• Support underwriting teams by handling administrative tasks, running reports, and assisting with projects and assignments.
• Maintain organized and up-to-date electronic underwriting files, particularly for endorsements and policy changes.
• Communicate clearly with underwriters and internal teams, responding to emails and sharing important policy information.
• Assist with dividend plans, retention calculations, and reporting for program or group accounts.
• Deliver consistent, high-quality service while meeting service-level expectations and team standards.
• Collaborate with team members, agents, and other stakeholders to meet individual and team goals.

Benefits

• Comprehensive medical, dental, and vision coverage (plus HSA/FSA options).
• Significant Cash Benefit if You Opt Out of Our Health Plan
• Flexible hybrid work environment.
• 401(k) with both Traditional and Roth options + company match.
• Contributions toward student loan repayment.
• Generous PTO, 9 paid holidays, and paid parental leave.
• Monthly home internet allowance.
• Free life insurance, short-term & long-term disability coverage.
• Incentive bonus opportunities.
• Adoption financial assistance.
• Pet insurance.
• Annual company-wide volunteer day.
• Discounts on gyms, fitness apps, and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees