Underwriting Support Associate

Michigan Millers Mutual Insurance Company•Lansing, MI

4d•Hybrid

About The Position

Michigan Millers is seeking an Underwriting Support Associate to join their team. This role provides administrative support for the commercial lines, loss control, and premium audit teams. The company reserves the right to fill this position at a level above or below the level included in this posting.

Requirements

Prior customer service work experience.
Proven ability to work effectively with others.
Ability to manage multiple projects and work closely with various teams and departments.
Ability to design, author, or create written materials that support loss control efforts.
Strong organizational and time management skills to prioritize workload and meet deadlines.
Proficient use of various core systems, office and computer equipment, and software packages.
High school diploma or equivalent.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorships of an employment Visa at this time.

Nice To Haves

Experience in a related field.
Demonstrated relationship-building skills.
Proven analytical skills with ability to exercise sound business judgment.
Demonstrated time management skills with the ability to meet deadlines.

Responsibilities

Reviews premium audit requests and assigns them to appropriate audit vendors based on guidelines.
Processes final audit results.
Ensures adequate information is provided for the audit team to process.
Reviews and assigns underwriting loss control requests for new business quotes, renewals, high loss ratios, and service accounts.
Handles receipt of incoming reports, follows company guidelines, and issues recommendation letters, as needed.
Seeks relevant information and answers to key questions.
Verifies that information collected and reported by auditors meets established guidelines.
Makes decisions for routine activities.
Applies knowledge to help solve problems of relatively limited scope and complexity.
Identifies straightforward problems and recommends solutions for more complex problems.
Maintains commitment to increasing both internal and external customer satisfaction.
Sets proper customer expectations.
Assumes responsibility for solving customer problems.
Ensures commitments to customers are met by responding to phone and email correspondence.
Performs special projects and other duties as assigned.