Underwriting Support Specialist II - Environmental Insurance
About The Position
The Underwriting Support Specialist II is a key member of Century Insurance Group's Environmental Division, providing underwriting and policy administration support for a specialized portfolio of environmental insurance products. This role is responsible for the timely and accurate issuance of policies, endorsements, and related documentation, while serving as a primary point of contact for agents and internal stakeholders. The position helps ensure exceptional service, operational efficiency, and strong agency relationships, while also mentoring less-experienced team members and supporting continuous improvement initiatives.
Requirements
- High school diploma or G.E.D required.
- Two (2) years of commercial property and casualty underwriting support experience, preferably in a multi-state, multi-bureau environment.
- Knowledge of insurance practices/procedures.
- Familiarity with rate, rules and forms in all workers’ compensation jurisdictions.
- Excellent verbal and written communication and computer skills.
- Ability to organize daily work responsibilities and meet deadlines.
- Strong customer and team-oriented work experience and ethics.
- Technical competence and experience with policy/rating systems
- Ability to work effectively both independently and as a team is essential.
- Accurate math and data entry skills.
- Effective problem solving and attention to detail skills are essential.
- Ability to communicate effectively via phone and email.
Nice To Haves
- Additional college and/or insurance related course study is desirable.
- Continuous learning, as defined by the Company’s learning philosophy, is required.
- Certification or progress toward certification is highly preferred and encouraged.
- Previous regulatory compliance experience preferred.
Responsibilities
- Process and issue new business, renewals, endorsements, cancellations, and policy-related transactions accurately and timely in accordance with underwriting guidelines and regulatory requirements.
- Review applications, bind requests, inspections, and underwriting documentation for completeness, accuracy, and discrepancies; obtain missing information and coordinate with underwriters as needed.
- Provide underwriting support within delegated authority, including rating new and renewal business, processing endorsements, and referring exceptions or complex risks to the appropriate underwriter.
- Maintain policy files, documentation, diaries, follow-ups, and account records to ensure complete and accurate underwriting files.
- Serve as a first point of contact for agents and internal stakeholders, responding to inquiries and supporting policy maintenance activities.
- Manage the renewal process by gathering required exposure, loss, and account information to support underwriting decisions.
- Support billing inquiries and assist in resolving policy and billing discrepancies.
- Monitor and process incoming correspondence, email queues, reports, and regulatory or bureau-related communications to ensure timely follow-up and compliance.
- Prepare reports, loss runs, account summaries, and other materials to support underwriters, agents, and renewal review activities.
- Participate in team projects and process improvement initiatives while providing guidance and support to less experienced team members.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
