Underwriting Support Specialist II - Environmental Insurance

Blue Cross Blue Shield of Michigan • Westerville, DE

8d • Hybrid

About The Position

The Underwriting Support Specialist II is a key member of Century Insurance Group's Environmental Division, providing underwriting and policy administration support for a specialized portfolio of environmental insurance products. This role is responsible for the timely and accurate issuance of policies, endorsements, and related documents, while serving as a primary point of contact for agents and internal stakeholders. The position helps ensure exceptional service, operational efficiency, and strong agency relationships, while also mentoring less-experienced team members and supporting continuous improvement initiatives.

Requirements

• High school diploma or G.E.D required.
• Two (2) years of commercial property and casualty underwriting support experience, preferably in a multi-state, multi-bureau environment.
• Knowledge of insurance practices/procedures.
• Familiarity with rate, rules and forms in all workers’ compensation jurisdictions.
• Excellent verbal and written communication and computer skills.
• Ability to organize daily work responsibilities and meet deadlines.
• Strong customer and team-oriented work experience and ethics.
• Technical competence and experience with policy/rating systems
• Ability to work effectively both independently and as a team is essential.
• Accurate math and data entry skills.
• Effective problem solving and attention to detail skills are essential.
• Ability to communicate effectively via phone and email.

Nice To Haves

• Additional college and/or insurance related course study is desirable.
• Continuous learning, as defined by the Company’s learning philosophy, is required.
• Certification or progress toward certification is highly preferred and encouraged.
• Previous regulatory compliance experience preferred.

Responsibilities

• Process and issue new business, renewals, endorsements, cancellations, and policy-related transactions accurately and timely in accordance with underwriting guidelines and regulatory requirements.
• Review applications, bind requests, inspections, and underwriting documentation for completeness, accuracy, and discrepancies; obtain missing information and coordinate with underwriters as needed.
• Provide underwriting support within delegated authority, including rating new and renewal business, processing endorsements, and referring exceptions or complex risks to the appropriate underwriter.
• Maintain policy files, documentation, diaries, follow-ups, and account records to ensure complete and accurate underwriting files.
• Serve as a first point of contact for agents and internal stakeholders, responding to inquiries and supporting policy maintenance activities.
• Manage the renewal process by gathering required exposure, loss, and account information to support underwriting decisions.
• Support billing inquiries and assist in resolving policy and billing discrepancies.
• Monitor and process incoming correspondence, email queues, reports, and regulatory or bureau-related communications to ensure timely follow-up and compliance.
• Prepare reports, loss runs, account summaries, and other materials to support underwriters, agents, and renewal review activities.
• Participate in team projects and process improvement initiatives while providing guidance and support to less experienced team members.

Benefits

• Pay Range - Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $39,100 and $65,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED