Underwriting Supervisor

Achieve • Tempe, AZ

11h • Hybrid

About The Position

As an Underwriting Supervisor, you will lead a team of underwriters while driving operational excellence, quality, and performance across the underwriting function. You’ll serve as a coach, mentor, and business partner, ensuring consistent underwriting decisions, exceptional service, and achievement of departmental goals. Candidates must be flexible to work a Tuesday through Saturday schedule based on business volume. Initially, this will likely involve working occasional Saturday shifts during peak periods or month-end closing. As our operations expand, this role has the potential to transition into a permanent Tuesday through Saturday shift.

Requirements

• Minimum of 5 years mortgage underwriting experience (mortgage or home equity)
• Minimum of 3 years experience in a leadership position
• Ability to meet deadlines and achieve goals
• Strong PC skills, including the Google product line: “Google sheets” and “Google docs”
• Must have strong verbal and written communication skills for communication with all levels of staff.
• Must be able to stay organized while working on multiple projects and tasks.
• Possess the ability to learn and adapt quickly
• Dependable and ability to work independently

Nice To Haves

• Bachelor’s Degree Preferred, but not required

Responsibilities

• Lead, coach, and develop a team of up to 15 underwriters, fostering a culture of accountability, collaboration, and continuous improvement.
• Provide onboarding, training, and ongoing coaching to both new and tenured team members.
• Conduct regular one-on-one meetings, performance discussions, and semi-annual performance reviews.
• Create and execute development plans to strengthen individual performance and support career growth.
• Interview, hire, and onboard new team members to build a high-performing underwriting team.
• Prepare and deliver performance improvement plans and corrective action when necessary.
• Monitor individual and team performance against key performance indicators (KPIs), productivity standards, and service-level expectations.
• Analyze performance trends and provide actionable feedback to improve results.
• Report team productivity and operational metrics to leadership on a daily, weekly, and monthly basis.
• Monitor attendance and schedule adherence to ensure adequate staffing and operational efficiency.
• Review and approve employee timecards and time-off requests.
• Perform quality assurance reviews to ensure underwriting decisions are accurate, consistent, and compliant with company policies, investor guidelines, and regulatory requirements.
• Provide guidance on complex underwriting scenarios and support escalations as needed.
• Interpret and communicate underwriting policies, procedures, and guideline updates to ensure consistent application across the team.
• Ensure adherence to quality, compliance, and risk management standards.
• Identify opportunities to improve underwriting workflows, increase efficiency, and enhance the customer experience.
• Assist in documenting and maintaining underwriting processes, procedures, and best practices.
• Support the implementation of new processes, technologies, and operational initiatives.
• Partner with leadership to drive continuous improvement efforts and operational excellence.
• Collaborate closely with Sales, Operations, Quality Assurance, Training, and other business partners to ensure a seamless customer experience.
• Communicate underwriting performance, trends, challenges, and recommendations to leadership and key stakeholders.
• Serve as a subject matter expert on underwriting processes, guidelines, and operational best practices.

Benefits

• Hybrid and remote work opportunities
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA options
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree