Underwriting Solutions Analyst

Heartland Mutual Insurance • Waterloo, ON

6d • Hybrid

About The Position

At Heartland Mutual Insurance, we’re more than just a company — we’re a community. Proudly rooted in Ontario and Nova Scotia, we’re driven by a bold vision: to be the Best Mutual. Our team of passionate professionals doesn’t just follow the norm — we challenge it. We think differently, aim high, and deliver on our promise with a personal touch. Here, you’ll be part of a culture that values authenticity, embraces change, and empowers you to make a meaningful impact every day. Together, we bring our purpose to life by living our values and putting people first.

Requirements

• Minimum of 5 years working in the Property & Casualty Insurance Industry in either a Business Systems Analyst, underwriting or underwriting-related role.
• Proven ability to create and deliver insurance solutions; specifically with Underwriting rules, rating, and/or activities/workflows.
• Critical thinking skills to recognize assumptions, investigate issues, evaluate arguments, draw conclusions, and proactively propose solutions.
• Strong communication and negotiation skills.
• Excellent stakeholder management skills.

Nice To Haves

• GuideWire Policy Center Certification is an asset.

Responsibilities

• Using knowledge of the Property & Casualty Insurance, products, rating, risk appetite, underwriting and broker/underwriting workflow, be responsible for designing underwriting and business development solutions and business requirements to deliver tangible value.
• In collaboration with Underwriting & Business Development units, drive the identification and documentation of business and system improvements, including underwriting rules, straight-through processing, Guidewire quality/efficiency improvements, Guidewire workflow optimization, and more.
• Provide business specifications for actuarial rate reviews.
• Work with IT in the creation of requirements for business and system improvements relating to Guidewire Policy Center suite plus integrations, as well as providing support/clarification on business-intent to system changes.
• In collaboration with IT, provide test-case coverage and user-acceptance on Guidewire Policy Center suite of changes.
• In collaboration with IT, support and conduct EBT, UAT, production testing as requested.
• Communicate and coach Underwriting & Business Development units on system functionality and business intent. Provide and create resources/manuals where appropriate. Communicate and understand current issues and provide/document valid workarounds.
• Support the prioritization of defects and changes. Proactively understand the business impacts of the changes to assist with scheduling.
• Maintain a log of future improvements.
• Clearly communicate business value and outline the expected benefits of implementing recommended solutions and validate that those benefits were realized.
• Maintain Heartland’s rating and underwriting manuals.
• Complete non-rating filings with the provincial regulatory boards.
• Identify, review and report on incorrectly rated policies in our book of business.
• Identify and report on competitive and industry trends.
• Monitor incoming new business and propose actions to align to risk-appetite including adjustments to Underwriting Rules.

Benefits

• health and dental coverage
• generous pension plan
• incentive plan
• hybrid work model
• competitive compensation package made up of base salary and bonus
• health and wellness benefits
• pension plan
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed