Underwriting Quality Assurance Specialist - Specialty

Ledgebrook•New Orleans, LA

4h•Remote

About The Position

Ledgebrook is searching for an Underwriting Quality Specialist to assist in furthering our internal auditing of Underwriting file efforts. The role sits within our Underwriting Excellence team. You will be responsible for reviewing underwriting files across General Liability and Excess Liability lines to ensure compliance with internal underwriting guidelines, risk assessment standards, and file documentation best practices. You will also be responsible for delivering actionable feedback in a way that is empathetic and constructive to individual underwriters and their managers. This unit will play a key role in ensuring confidence among key stakeholders in Ledgebrook’s book of business.

Requirements

Prior general/technical underwriting experience in Professional Liability lines of business and coverages.
A goal of finding areas to improve underwriting and operations wherever possible, rather than policing
Understanding of basic underwriting data analysis to execute submission triage activities, i.e. review submission information in relation to underwriting appetite and guidelines to assist underwriting staff with eligibility determination and prioritization of opportunities.
Strong organizational skills with the ability to balance multiple tasks/projects to focus on key priorities and deadline achievement.
Ability to learn multiple product appetites and apply to QA process
Please note: This position is open only to candidates who are authorized to work in the United States without the need for current or future employer-sponsored work authorization. We are unable to offer visa sponsorship at this time.

Responsibilities

Conduct regular audits of underwriting files across multiple lines of business to assess risk selection, underwriting rationale, and documentation quality.
Identify inconsistencies, trends, and potential gaps in underwriting practices.
Ensure adherence to internal underwriting guidelines and external regulatory requirements.
Assist in providing feedback on and refining the QA/audit process: including file review workflows, audit schedules, scoring frameworks, and reporting templates.
Partner with cross-functional stakeholders to align QA processes with evolving product and underwriting strategies.
Build trust with underwriters and managers in order to deliver clear, constructive feedback, with a focus on continuous improvement and development of underwriting acumen.
Collaborate with underwriting leaders to recommend training, documentation improvements, or process changes based on audit findings.
Help foster a culture of learning, quality, and accountability.
Track and report on quality trends to various stakeholders with insight into root causes and proposed solutions.
Maintain documentation of audit findings and action items.
Collaborate within the Underwriting Excellence team to determine training needs, technology needs, and process improvement needs