Underwriting/Operations Supervisor - Commercial Property (Dallas, TX)
About The Position
We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company. Position Purpose Under occasional supervision, oversee operations for a branch office and product line. Supervise operational procedures for a product, and supervise and train operations staff. Audit operational procedures periodically. Process complex endorsements, changes, and cancellations to existing insurance policies. Provide administrative support to branch office. This is an in-office position, Monday - Friday 8:00am - 4:30pm (Central Time)
Requirements
- Associates degree preferred
- 5+ years of related experience for consideration [OR] equivalent level of education and experience
- Supervisory experience required
- Ability to use analytical methods in branch operations to find creative yet workable solutions.
- Ability to communicate findings and recommendations to internal and external contacts on branch operations matters.
- Ability to review an operations process and identify/suggest opportunities for efficiency and/or greater effectiveness.
- Ability to supervise and develop subordinates to ensure increased performance
- Ability to use database software including Windows operating systems, computer network environment and printers to process insurance policy changes.
Nice To Haves
- Experience with commercial property insurance preferred
Responsibilities
- Supervise operations workflow and procedures for a branch office.
- Supervise and train operations staff of a branch office.
- Process the most complex endorsements, changes, and cancellations to existing insurance policies when escalated from other staff.
- Conduct audits of procedures to ensure operational compliance.
- Serve as primary office contact for branch activities and facilities while coordinating building and technology efforts with Building Management, Home Office Facilities and/or IT.
- Assist in special projects and other tasks when needed.
Benefits
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
