Underwriting Operations Specialist

Amynta Agency•Overland Park, KS

About The Position

The Underwriting Operations Specialist is a service-oriented member of Amynta Dealer Solutions’ production underwriting team who takes ownership of customer service requests. The role identifies solutions and performs insurance policy lifecycle tasks while meeting customer service standards, with a focus on risk-bearing transactions and improving the functionality of the production underwriting team. Candidates may have experience as assistant underwriters, account managers, raters, or underwriters on the carrier, MGA, or agent side. The company notes that future personal and career development opportunities may align with an employee’s capabilities and growth objectives across underwriting, sales, marketing, data analytics, or operations management.

Requirements

Great attention to detail.
Basic underwriting skills.
Critical-thinking and analytical skills.
Proficiency with Excel, PowerPoint, and Word.
Ability to multitask and manage time.
Ability to complete individual task work.
High organizational skills.
Ability to work well with task-level service standards.
Customer-centric mindset.

Responsibilities

Support the production underwriting team with insurance policy lifecycle tasks related to agent service.
Rate and execute premium-bearing exposure change endorsements.
Identify opportunities to improve processes and customer service.
Develop creative solutions to improve underwriting and operational efficiency.
Become a power user of online policy management platforms and develop creative solutions and operational procedures.
Identify and resolve billing and policy issues for agent partners.
Identify and resolve issues within the insurance policy lifecycle.
Communicate clearly and amicably with internal and external teams.
Engage with leadership to solve problems.
Provide management information to production underwriters.
Assist in developing training materials.