Underwriting Manager

Quantum Electronic Payments•Anaheim, CA

23h•$85,000 - $100,000•Onsite

About The Position

Quantum ePay® is seeking an experienced Underwriting Manager to lead the daily operations of its merchant underwriting department. This role is responsible for overseeing application quality, turnaround times, team performance, escalated decisions, and ensuring compliance with company and sponsor bank requirements. It's a hands-on leadership position requiring the ability to manage and develop a team while actively participating in complex underwriting decisions. The ideal candidate will possess a strong understanding of merchant acquiring risk, excellent cross-departmental communication skills, and the ability to establish the necessary structure and accountability for responsible company growth.

Requirements

Advanced knowledge of merchant acquiring, payment processing, credit underwriting, and portfolio risk
Strong understanding of sponsor bank requirements, card-brand rules, fraud indicators, chargeback exposure, and merchant business models
Proven ability to lead, coach, and hold a team accountable
Strong experience reviewing complex financial statements, tax returns, bank statements, credit reports, processing histories, and ownership structures
Ability to make sound, timely, and defensible decisions involving elevated or conflicting risk factors
Strong understanding of underwriting controls such as reserves, delayed funding, volume limits, average-ticket limits, and conditional approvals
Excellent leadership, communication, and interpersonal skills
Ability to communicate risk decisions effectively to sales teams, agents, executives, and external partners
Strong analytical, organizational, and process-improvement skills
Ability to manage competing priorities in a fast-paced, high-volume environment
Strong documentation and reporting skills
Proficiency with Microsoft Office, Adobe Acrobat, CRM platforms, and third-party underwriting systems
Five or more years of merchant services underwriting experience required
Two or more years of underwriting leadership, supervisory, or team-lead experience required
Experience managing application queues, quality reviews, employee performance, and underwriting escalations required

Nice To Haves

Experience working directly with sponsor banks, compliance teams, or risk leadership preferred
Experience developing underwriting procedures, training materials, or decisioning standards preferred
Experience using TSYS systems preferred
Bachelor's degree in finance, accounting, business, economics, or a related field preferred
Equivalent combinations of education and directly related experience may be considered

Responsibilities

Lead, coach, and develop the underwriting team, including workload distribution, performance management, training, and department coverage
Monitor application volume, turnaround times, accuracy, quality, and overall team performance
Review and make decisions on complex, elevated-risk, high-volume, or escalated merchant applications
Serve as the primary escalation point for underwriting exceptions and higher-risk decisions
Evaluate credit, financial, fraud, operational, and reputational risk in line with company and sponsor bank requirements
Recommend reserves, funding controls, volume restrictions, processing limits, or other risk-mitigation measures when appropriate
Review underwriting decisions and documentation for accuracy, consistency, and adherence to established guidelines
Identify emerging fraud patterns, portfolio concerns, process gaps, and opportunities for improvement
Maintain and update underwriting policies, procedures, decision matrices, and training materials
Partner with Risk, Compliance, Sales, Operations, Accounting, and Executive Leadership to resolve application concerns and support business needs
Support sponsor bank reviews, internal audits, quality sampling, and compliance examinations
Track and report on department metrics, application trends, approval rates, pend rates, declines, and quality findings
Support hiring, onboarding, and development of underwriting team members
Perform additional duties as assigned