Residential Underwriting Manager

Rockland Trust•Norwood, MA

About The Position

The Residential Underwriting Manager is responsible for ensuring all loans are underwritten according to guidelines for RTC portfolio, Secondary Market and/or Government Agencies as required. The Residential Underwriting Manager manages the Underwriting team and works directly with Management, Loan Officers, Loan Processors, Closing, Post Closing and Quality Control. Ability to multi-task and work in a fast-paced environment and complete many different duties under deadlines. Ability to pivot and work with different people on a daily basis. In this role, you will: Shape underwriting strategy across both Mortgage and Home Equity Partner with senior leadership on key growth initiatives Lead a function that directly impacts portfolio quality and customer outcomes Set clear expectations for productivity, quality, and turnaround times, and actively manage performance against goals Oversee hiring, onboarding, training, and career development, including building a strong leadership bench and succession plans Be part of a collaborative, values-driven culture focused on excellence

Requirements

Bachelor’s Degree or its equivalent industry experience
Solid track record of success in underwriting Conventional Mortgages and FHA mortgages.
Minimum 10+ years’ experience in mortgage underwriting
Must be detail oriented and demonstrate organization, communication and time management skills.
Ability to utilize various types of office equipment including computer terminals.

Nice To Haves

VA, USDA and Home Equity experience a plus.
Knowledge of Mortgage Insurance (MI) guidelines.
Knowledge of Encompass 360 and Loan Beam a plus.
10-15+ years of Residential Mortgage Underwriting experience.
5+ years of leadership experience managing high performing underwriting teams.
Ability to work independently and leverage relationships.
Strong ability to prioritize and handle multiple projects and complete them on time.
Demonstrated sales, marketing and leadership skills.
Clear, concise verbal and written communication skills as well as interpersonal and organizational skills
Strong presentation and negotiating skills
Sound judgment, logical reasoning and strong drive to achieve results and succeed.
Ability to operate effectively across organizational structure, effectively collaborating with business partners and team colleagues to foster solid teamwork, credibility and trust.
Adaptability to change.
Self-starter.
Word and Excel proficiency.
Team player.

Responsibilities

Ensure loans underwritten meet the quality standards of RTC, Secondary Market and/or Government Agencies (FHA/VA/USDA)
Monitor the pipeline, assign loans to the underwriting team to meet requirements for turn time to ensure timely and compliant Loan Decisions
Provide exceptional customer service on a consistent basis.
Work with other departments including post-closing, credit risk, and compliance as needed to ensure proper underwriting standards are met to safeguard company assets and ensure conformity with investor standards.
Stay abreast of trends in the mortgage industry and distribute updates and guidelines as necessary to the Residential Mortgage team
Review files for secondary signature as required and prepare and present loans to CLAC as necessary.
Assist in coordinating efforts between support departments and sales within the organization. Partner with production teams to promote and achieve the highest level of customer service. Partner with Compliance, Operations, Closing, Post-Closing and Quality Control to ensure alignment and achievement of risk profile and goals.
Participate in First Line reporting and QC meetings to identify areas of improvement and training needs.
Assist in loan reviews related to compliance, quality control and post-closing/funding audits, and manage timely responses to all requests.
Ensure compliance with Federal and State regulations.
Assist in preparation and review of loans for bulk loan sales as needed
Respond timely to Loan Scenario questions and offer alternative solutions as appropriate
Analyze pipeline metrics, productivity data, and portfolio performance to inform decision-making and resource planning
Develop and present executive-level reporting on underwriting performance, credit trends, and operational KPIs
Monitor portfolio risk indicators, including delinquency trends and early payment defaults
Identify opportunities to improve profitability, efficiency, and credit outcomes through data-driven insights
Drive standardization and best practices across underwriting workflows