Underwriting Manager

Group Health Cooperative of South Central Wisconsin•Madison, WI

4d•Hybrid

About The Position

This position requires an initial period of on-site training, followed by a hybrid schedule that combines remote work with regular in-office collaboration. Candidates must reside in the Madison, Wisconsin area and be available to work on-site as needed. The Underwriting Manager is responsible for overseeing the daily operation of the underwriting team, including accountability for risk selection, service delivery to all levels of customers, and management and development of the underwriting team members. The Underwriting Manager will interface with the sales team, external customers and independent insurance agents to facilitate the annual renewal process for existing clients and conduct risk assessment for potential new clients. For more than 50 years, GHC-SCW has served south central Wisconsin as a local, member-owned, not-for-profit cooperative dedicated to improving health and well-being. We offer a collaborative culture where employees can make a meaningful impact, build strong relationships across the organization, and contribute to the success of the members and communities we serve. This position provides the opportunity to lead the underwriting team, partner with leaders across the organization, and help shape business strategy for a trusted local health plan committed to quality, innovation, and community involvement. GHC-SCW is a quality-driven cooperative built on collaboration, community involvement, innovation, and belonging.

Requirements

Bachelor’s degree in Business, Accounting, Finance or closely related field
5+ years of relevant experience in health insurance setting, with an emphasis on Health Management Organizations (HMOs) experience
3+ years of management experience
Strong analytic and strategic thinking skill set
Strong leadership skills to bring stakeholders together
Demonstrated business acumen, including broad health care experience
Ability to influence business decisions and directions for initiatives
Strong knowledge of health insurance market dynamics
Leadership and Ethics: Demonstrate GHC-SCW’s Leadership AIMs-Accountability, Innovation, and Mentorship-by taking ownership of actions and outcomes, fostering a culture of creativity and continuous improvement, and guiding, empowering, and developing others to support individual and organizational success
Knowledge of HIPAA requirements
Proven written, oral communication, and presentation skills required
Excellent organizational skills and detail oriented
Ability to work effectively with all levels of an organization while providing excellent customer service required
Ability to work independently and be results oriented required
Ability to manage multiple priorities required
Commitment to meeting deadlines required
Ability to work in a consultative approach with users in assessing needs and requirements
Ability to present ideas in user friendly language
Ability to train and mentor non-project management staff on basic project management skills
Experience working in a team-oriented, collaborative environment
Ability to work extra and/or flexible hours including occasional weekends required
Ability to travel to various work sites
Possession of a valid Wisconsin driver license if the employee is operating a motor vehicle
Ability to stay current on, and adapt to, rapidly changing technology and business processes
Ability to sit for extended periods of time
Ability to maintain patient confidentiality required
Knowledge of medical records and appropriate documentation requirements

Nice To Haves

3+ years of relevant experience in working with health insurance quotes/renewals preferred
Ability to be culturally sensitive and work with diverse populations

Responsibilities

Overseeing the daily operation of the underwriting team
Accountability for risk selection
Accountability for service delivery to all levels of customers
Management and development of the underwriting team members
Interfacing with the sales team, external customers and independent insurance agents to facilitate the annual renewal process for existing clients
Conducting risk assessment for potential new clients
Support and promote the mission and strategic vision of GHC-SCW
Ability to maintain patient confidentiality
Adhere to corporate compliance initiatives
Lead by example
Effectively communicate verbally, non-verbally and in written form
Ability to provide individual and small group problem-solving and guidance
Treat everyone with dignity and respect
Ability to work with a diverse staff and member population
Maintain professional conduct and appearance within GHC-SCW and at sponsored activities
Consider impact on GHC-SCW members, community, staff and other GHC-SCW departments when making suggestions or decisions
Collaborate with other departments, administration and partnered outside agencies
Ability to be resourceful and flexible in emergent situations
Demonstrate good assessment skills
Prepare and monitor department budgets and clinic productivity
Consider financial impacts (cost/benefit) in decision making
Ensure efficient use of staff resources
Participation in pertinent continuing education courses for self-development
Willingness to review new trends and techniques/update knowledge base
Demonstrates increasing decision-making and performance development
Interact with colleagues at all levels of the organization and in the community in a professional manner including co-workers, staff, providers, senior leadership, and members
Contribute to a supportive and healthy work environment that is conducive to learning
Work closely with and communicate with other clinic staff to ensure timely and accurate clinic information is disseminated
Resolve interdepartmental concerns, questions, and issues as they arise, working in conjunction with appropriate parties
Ensure that assigned staff work collaboratively with all employees, providers and other customers
Ability to maintain organizational and patient confidentiality
Ability to handle confidential information with integrity and professionalism
Knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner
Understands our Mission, Vision, and Common Values and is committed to promote these values in behavior and attitude