Underwriting Manager

Group Health Cooperative of South Central Wisconsin•Madison, WI

1d•Hybrid

About The Position

The Underwriting Manager is responsible for overseeing the daily operation of the underwriting team, including accountability for risk selection, service delivery to all levels of customers, and management and development of the underwriting team members. The Underwriting Manager will interface with the sales team, external customers and independent insurance agents to facilitate the annual renewal process for existing clients and conduct risk assessment for potential new clients. For more than 50 years, GHC-SCW has served south central Wisconsin as a local, member-owned, not-for-profit cooperative dedicated to improving health and well-being. We offer a collaborative culture where employees can make a meaningful impact, build strong relationships across the organization, and contribute to the success of the members and communities we serve. This position provides the opportunity to lead the underwriting team, partner with leaders across the organization, and help shape business strategy for a trusted local health plan committed to quality, innovation, and community involvement.

Requirements

Bachelor’s degree in Business, Accounting, Finance or closely related field
5+ years of relevant experience in health insurance setting, with an emphasis on Health Management Organizations (HMOs) experience
3+ years of management experience
Strong analytic and strategic thinking skill set
Strong leadership skills to bring stakeholders together
Demonstrated business acumen, including broad health care experience
Ability to influence business decisions and directions for initiatives
Strong knowledge of health insurance market dynamics
Demonstrate GHC-SCW’s Leadership AIMs-Accountability, Innovation, and Mentorship
Knowledge of HIPAA requirements
Proven written, oral communication, and presentation skills required
Excellent organizational skills and detail oriented
Ability to work independently and be results oriented required
Ability to manage multiple priorities required
Commitment to meeting deadlines required
Ability to work in a consultative approach with users in assessing needs and requirements
Ability to present ideas in user friendly language
Experience working in a team-oriented, collaborative environment
Ability to travel to various work sites
Ability to stay current on, and adapt to, rapidly changing technology and business processes
Ability to sit for extended periods of time
Knowledge of medical records and appropriate documentation requirements
Knowledge of HIPAA requirements
Ability to handle confidential information with integrity and professionalism

Nice To Haves

3+ years of relevant experience in working with health insurance quotes/renewals preferred
Ability to train and mentor non-project management staff on basic project management skills
Possession of a valid Wisconsin driver license if the employee is operating a motor vehicle

Responsibilities

Overseeing the daily operation of the underwriting team
Accountability for risk selection
Accountability for service delivery to all levels of customers
Management and development of the underwriting team members
Interface with the sales team, external customers and independent insurance agents to facilitate the annual renewal process for existing clients
Conduct risk assessment for potential new clients
Support and promote the mission and strategic vision of GHC-SCW
Maintain patient confidentiality
Adhere to corporate compliance initiatives
Lead by example
Effectively communicate verbally, non-verbally and in written form
Provide individual and small group problem-solving and guidance
Treat everyone with dignity and respect
Work with a diverse staff and member population
Maintain professional conduct and appearance within GHC-SCW and at sponsored activities
Consider impact on GHC-SCW members, community, staff and other GHC-SCW departments when making suggestions or decisions
Collaborate with other departments, administration and partnered outside agencies
Be resourceful and flexible in emergent situations
Demonstrate good assessment skills
Prepare and monitor department budgets and clinic productivity
Consider financial impacts (cost/benefit) in decision making
Ensure efficient use of staff resources
Participate in pertinent continuing education courses for self-development
Review new trends and techniques/update knowledge base
Demonstrate increasing decision-making and performance development
Interact with colleagues at all levels of the organization and in the community in a professional manner including co-workers, staff, providers, senior leadership, and members
Contribute to a supportive and healthy work environment that is conducive to learning
Work closely with and communicate with other clinic staff to ensure timely and accurate clinic information is disseminated
Resolve interdepartmental concerns, questions, and issues as they arise, working in conjunction with appropriate parties
Ensure that assigned staff work collaboratively with all employees, providers and other customers
Maintain organizational and patient confidentiality
Be culturally sensitive and work with diverse populations
Work effectively with all levels of an organization while providing excellent customer service
Work independently and be results oriented
Manage multiple priorities
Commitment to meeting deadlines
Work in a consultative approach with users in assessing needs and requirements
Present ideas in user friendly language
Train and mentor non-project management staff on basic project management skills
Work in a team-oriented, collaborative environment
Stay current on, and adapt to, rapidly changing technology and business processes
Sit for extended periods of time
Maintain patient confidentiality
Handle confidential information with integrity and professionalism
Abide by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies
Set personal standards and strive for high quality work in completing assignments
Perform job duties in a timely manner
Represent the organization in a positive manner
Promote GHC-SCW Mission, Vision, and Common Values in behavior and attitude