Underwriting Governance & Rule Specialist - Hybrid

Selective Insurance Company of America•Indianapolis, IN

4d•Hybrid

About The Position

This role owns the strategic design, implementation, and enterprise-wide management of the governance framework that ensures CL underwriting guidelines remain current, consistent, accessible, and authoritative across every channel of consumption including human underwriters, automated decision / referral systems, and Al-powered tools. The specialist serves as the definitive steward of guideline integrity, responsible for establishing and enforcing the governance standards, processes, and compliance systems that keep the organization's underwriting knowledge base accurate and aligned at scale. This role is foundational to Selective's ability to build and deploy reliable automation and AI tools. The specialist defines how guidelines are created, reviewed, approved, published, versioned, archived, and retired, and establishes and enforces clarity and accessibility standards so that reference material is easily written, consistently structured, and reliably interpreted by both people and technology. Ensures all guideline content is refreshed within established currency standards, that historical changes are fully traceable, and that downstream dependencies - learning content, curricula, automated rules, and AI models are systematically synchronized with every guideline change. Works autonomously and cross-functionally with Underwriting Practices, QA, Underwriting Learning & Enablement, IT, Product, and Operations to monitor adherence, surface gaps, and drive resolution. Builds, maintains, and trains the organization on the compliance systems that make the governance framework operational at enterprise scale.

Requirements

Deep understanding of commercial lines underwriting guidelines, processes, and operating frameworks.
Demonstrated experience designing, implementing, and managing governance frameworks, compliance systems, or enterprise content/knowledge management programs.
Strong understanding of how underwriting guidelines are consumed across multiple channels human users, automated decision systems, AI tools and the governance implications of each.
Ability to design structured governance processes that balance flexibility with consistency at enterprise scale.
Excellent documentation, writing, and editing skills ability to establish and enforce clarity and structural standards for technical content.
Strong analytical skills with the ability to monitor, measure, and report on governance health metrics.
Proven cross-functional leadership skills — ability to drive alignment and resolution across LOB Technical, QA, Training, IT, Product, and Operations without direct authority.
Strong project management skills with the ability to manage a large, complex inventory of guidelines and their downstream dependencies simultaneously.
Ability to train and influence stakeholders at all levels on governance processes and compliance expectations.
Forward- thinking orientation toward automation and AI understands why source- of-truth integrity is foundational to technology-driven underwriting.
Demonstrated proficiency in content management, workflow and tracking tools.
10+ years of experience in underwriting, underwriting operations, compliance, governance, or content/knowledge management within insurance
5+ years of experience designing or managing governance frameworks, compliance systems, or enterprise content management processes

Nice To Haves

College degree preferred
Experience working with automated underwriting rules, AI tools, or technology-driven workflows strongly preferred
CPCU, AU or other relevant professional designations preferred

Responsibilities

Designs, documents, and owns the governance structure that pertains to how underwriting guidelines are created, reviewed, updated, approved, published, and retired.
Serves as the authoritative steward of the single enterprise source of truth for all underwriting guidelines.
Establishes and enforces the currency standard requiring all reference material to be reviewed and refreshed within a 5-year cycle or sooner as business conditions warrant.
Defines and enforces standards for how guidelines are organized, and structured ensuring reference material is clear, concise, logically organized, and reliably interpretable by underwriters, automated systems, and Al tools alike.
Establishes the governance linkage between guidelines and training content.
Ensures all automated referral rules, decision rules, and system controls remain in precise alignment with the guideline source of truth.
Serves as the governance checkpoint ensuring AI tools, decision-support systems, and any technology consuming guideline content are operating from accurate, current, and authorized reference material.
Designs and maintains the enterprise archival and version control process for all underwriting guidelines.
Designs, builds, maintains, and continuously improves the compliance system including processes, tools, workflows, and tracking mechanisms — that operationalizes the governance framework at enterprise scale.
Monitors adherence to the governance structure across underwriting.