Underwriting Data Support Specialist - Personal and Commercial Lines

Western National Group & Umialik Insurance•Edina, MN

2d•Hybrid

About The Position

Western National Insurance Group is seeking a Support Specialist I to join their team. This role provides administrative support to underwriters and agencies by rating and entering transactions into established systems, while also supporting the underwriting team. It's an opportunity to build underwriting support skills and become a valued team member.

Requirements

Proficient in typing both numeric and alphabetic characters.
Good communication skills.
Demonstrated attention to detail.
Effective oral and written communication skills.
Ability to follow a process.
Good time management skills and ability to meet deadlines.
Customer service skills.
High school diploma or equivalent.
Proficient use of various core systems, office and computer equipment, and software packages.
Relationship-building skills.

Responsibilities

Indexes new documents to file by document type and handling department.
Enters new business submissions and identifies additional submissions and active policies to prevent duplication.
Updates routine reports and understands information.
Performs special projects and other duties as assigned.
Seeks relevant information and answers to key questions from defined sources.
Gathers input and makes recommendations to solve problems of moderate complexity.
Applies knowledge to help solve problems of relatively limited scope and complexity.
Consistently acts according to customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
Creates and delivers varied types of messages and information.
Contacts other internal departments and team members.