Underwriting Case Specialist (Bilingual in Spanish)

ManhattanLife Insurance & Annuity Company•Houston, TX

39d•Onsite

About The Position

ManhattanLife Insurance and Annuity Company is seeking a Spanish-speaking Underwriting Case Specialist for their Health Underwriting division. This role involves contacting insurance applicants to verify their health and medical history. The specialist will utilize knowledge of common medical conditions and medications during these conversations. This is a non-sales, in-office position based in Houston.

Requirements

High School Graduate or equivalent (GED).
Must be bilingual in Spanish.
Knowledge of Medical Terminology.
Excellent verbal and written communication and interpersonal skills along with active listening.
Proficient technical skills using various programs and applications such as, Microsoft Office Suite, Microsoft Teams, Webex Teams, Microsoft SharePoint, etc.
Willingness to help and learn.
Ability to maintain a professional, friendly, and knowledgeable attitude in challenging situations.

Nice To Haves

Background in health or life insurance is a plus.
Experience working as Medical Scribe, Pharmacy Technician, EMT, Pre-Med students or any other health/medical related positions are eligible for Underwriting position.

Responsibilities

Manage inbound and outbound calls to applicants to verify application information.
Ask guided interview questions to applicants based on the underwriter’s needs.
Collaborate with agents and underwriting team regarding applications as it pertains to the underwriting process.
Obtain information and log in all questions with accuracy and in-depth detail.