Underwriting Associate Operations Account Specialist - Middle Market Business Center

Travelers • Atlanta, GA

3d

About The Position

Travelers is hiring an Associate Operations Account Specialist for its Middle Market Business Center. The role offers mentorship and comprehensive training to help the employee develop skills while contributing to business goals and objectives. The specialist learns to manage multi-state, multi-line accounts through their lifecycle, including rating and pricing, quoting, issuing policies, and handling related account activities. The role involves following standardized workflows and state compliance guidelines, analyzing information to make sound decisions, and delivering quality products and service within committed timeframes. The salary range is $47,700 to $78,600 annually, with eligibility for performance-based cash incentive awards. Three openings are listed.

Requirements

• High school diploma or GED.
• Working knowledge of standard business software, such as Microsoft Office or equivalent.
• Analytical thinking and judgment to analyze and compare information.
• Time and desk management skills to organize and manage multiple priorities.
• Effective verbal, written, and listening communication skills.
• Ability to deliver service excellence to internal and external partners.
• Collaboration skills to work effectively in team situations.

Nice To Haves

• Proficiency in standard business software, such as Microsoft Office or equivalent.

Responsibilities

• Successfully complete applicable market new-hire training and certification.
• Learn to manage multi-state, multi-line accounts throughout their lifecycle, including rating and pricing, quoting, issuing policies, and handling related account activities.
• Build and maintain strong working relationships with teammates, business partners, and agents.
• Learn standardized workflows and state compliance guidelines to understand business processes.
• Analyze multiple sources of information to make sound decisions.
• Develop critical-thinking and decision-making skills to enhance business partner and customer confidence.
• Execute service-level commitments and deliver quality products in a timely manner.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for eligible employees and family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to an employee's 401(k) when the employee makes student loan payments.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources supporting wellness goals and caregiving needs.
• Mental health program offering free professional counseling services, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED