Underwriting Associate Operations Account Specialist - Middle Market Business Center - Commercial Accounts

Travelers • Hartford, CT

2d

About The Position

Travelers is seeking an Associate Operations Account Specialist to join its Middle Market Business Center Commercial Accounts team. The position offers mentorship and comprehensive training while the employee learns to support business goals and serve customers, agents, and brokers. The role involves managing multi-state, multi-line accounts throughout their lifecycle, including rating and pricing, quoting, issuing policies, and handling related account activities. The specialist learns standardized workflows and state compliance guidelines, makes decisions using information from multiple sources, and delivers quality products in accordance with service-level commitments.

Requirements

• High school diploma or GED.
• Working knowledge of standard business software, such as Microsoft Office or equivalent.

Nice To Haves

• Proficiency in standard business software, such as Microsoft Office or equivalent.
• Analytical thinking and judgment to analyze and compare information.
• Time and desk management skills to organize and manage multiple priorities.
• Effective verbal, written, and listening communication skills.
• Ability to deliver service excellence to internal and external partners.
• Collaboration skills to work effectively in team situations.

Responsibilities

• Complete applicable market new-hire training and certification.
• Learn to manage multi-state, multi-line accounts throughout their lifecycle, including rating and pricing, quoting, issuing policies, and handling related account activities.
• Build and maintain strong working relationships with teammates, business partners, and agents.
• Learn standardized workflows and state compliance guidelines to understand business processes.
• Analyze multiple sources of information to make sound decisions.
• Develop critical-thinking and decision-making skills to strengthen business partner and customer confidence.
• Meet service-level commitments and deliver quality products in a timely manner.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) matching contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, with annual employer contributions to a 401(k) when employees make student loan payments.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources, including support for caregiving needs.
• Mental health program offering free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED