Underwriting Assistant SCE

ICW Group•Sacramento, CA

3d•$23 - $36•Hybrid

About The Position

The purpose of this job is to support Underwriters within the Service Center of Excellence through account management activities. This position exists to provide excellent customer service to the Company’s clients while ensuring that policies are processed accurately and efficiently. ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

Requirements

High school Diploma or GED required.
Minimum 6 months – 1 year of related experience and/or training in underwriting required.
Strong verbal communication skills, detail orientation, and a motivation to deliver to the customer.

Nice To Haves

Worker’s Compensation experience preferred.

Responsibilities

Supports the Underwriters through account management activities.
Directs account management activities.
Ensures accuracy and organization of files.
Gathers information for new business and renewal set up.
Trains co-workers on computer systems and department procedures.
Provides customer service to clients.
Serves as the first point of contact for customer inquiries during the account life cycle.
Handles correspondence for additional account information.
Assists producers via email and phone calls.
Provides administrative support to Underwriting staff.
Handles agent and insured phone calls, faxes, and mail.
Orders loss runs requested by agents and insureds and sends via fax, email, or mail.
Prepares and mails claims kits and marketing materials requested by agents and insureds.