Underwriting administrative coordinator
About The Position
Our Individual Insurance Underwriting administrative coordinators, responsible for the workflow management, administrative operations of our Underwriting operations, are integral to supporting our business growth strategy in the increasingly digital insurance-buying environment, where simple processes and quick decisions are table stakes. They coordinate, supervise the workflow assignment and balance underwriters’ queues to meet productivity, quality, and compliance standards within established turnaround times. They request systems access for new employees, validate and record underwriters’ approval limits when they are granted, more approval authority following audits, promotions or when underwriters acquire new skills. They assist the Risk team in performing risk-based monitoring of our systems, tools and reporting while providing assurance to our Underwiring Leadership Team, Product Risk Management, and our reinsurers that our underwriting systems and processes are aligned to both company policy and regulatory requirements. They rely on their diligence depth and breadth of underwriting experience, curious nature, drive for continuous learning and improvement, and enthusiasm for using data insights to continuously evolve how we manage risk.
Requirements
- Strong administrative coordination skills.
- Strong knowledge of Manulife’s Individual Insurance business/products and operations across underwriting, new business, policy service.
- Intermediate or higher experience with MS Office suite including Excel, PowerBI and PowerPoint, with a desire and ability to develop advanced skills.
- Curiosity combined with strong analytical skills; ability to define and resolve problems.
- Demonstrated ability to prioritize and work independently under tight deadlines daily.
- Growth mindset with ability to be flexible and exercise judgment in a changing high volume high pace environment.
- Strong organizational, communication and people skills
Responsibilities
- Work allocation Review new business work allocation each morning and assign work underwriters based on predetermined and authorized work type, age, and amount, product, and advisor status.
- Identify inefficiencies in the way the system automatically assigns work and flag system improvements or update current settings.
- Established guidelines and processes.
- Identify combo files and assign them to one underwriter.
- Support management with underwriting operational efficiency and recommend system enhancements.
- Consult with Case coordination as needed with respect to Arrow workflow, copy over of tele interviews from one file to another for the same client and monitor any trending.
- Risk & teamwork Flag potential risk issues to the Risk Management team by performing audits when new underwriting approval limits are granted, during new‑hire onboarding, and when employees exit the team
- Support risk management programs and initiatives, as assigned
- Identify and analyze reasons why automatic work allocation rejects assignments, and alert the Risk team to system validation issues related to the AI algorithm
- Act as a subject matter expert (SME) for Medical Information Bureau (MIB) follow‑ups and dispute resolution
- Coordinate and support management during internal audits
- Build and maintain strong working relationships across IIC, Operations, Group Risk, and other key stakeholders, including reinsurers
- Assist the leadership team with employee access requests during onboarding and offboarding
- Support leadership with invoice processing using accounts payable tools
- Reinsurance Monitor Reinsurance inboxes and post decisions promptly so that underwriters can make their decisions and issue the contracts to our advisors.
- Effectively manage Reinsurance FAC cessions.
- Work effectively with team members to minimize backlogs.
- Continuous Improvement Support management with effective workload management.
- Assist management with internal underwriting manual access and removal for Ondex
Benefits
- health
- dental
- mental health
- vision
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada includes holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
