Underwriting Account Analyst (Hybrid)

Cigna Healthcare•Bloomfield, CT

1d•$23 - $35•Hybrid

About The Position

The Underwriting Account Analyst role operates within the Operations Analyst team, focusing on supporting pre and post-sale activities for Underwriting. This hybrid position involves working cross-functionally in a production environment. Key responsibilities include managing Clinical Performance Guarantees (PG) and Rating and Supplemental (RSU) processes, analyzing and reporting on medical and dental census data, and supporting Supplemental Health Solutions Underwriting. The role also entails managing a book of business, performing routine maintenance, issue resolution, and completing Rate Action Forms (RAF). Additionally, the analyst will be responsible for year-end settlement financials and Form 5500 reporting. The position requires embracing a high-performance culture, utilizing customer service skills, participating in committees and projects for process improvement, and maintaining high standards of timeliness, quality, and accuracy.

Requirements

Ability to manage multiple priorities in a fast paced production environment
Proven ability to work under tight deadlines
Excellent written and verbal communication skills
Excellent time management skills
Strong problem-solving skills
Strong analytical skills and ability to interpret data
Team player with a proactive and positive attitude
Ability to develop cross-functional relationships
Detail oriented with strong organizational skills
Customer-focused mindset with ability to build relationships
Bachelor’s degree or 2+ years in customer service, preferably in healthcare or equivalent fields
Ability to work independently and within a collaborative group
Proficiency in Microsoft Office, including Excel
Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload if working from home.

Nice To Haves

Experience in healthcare, insurance, underwriting support, or financial operations preferred.

Responsibilities

Facilitate end-to-end Non-standard Clinical Performance Guarantee (PG) processes, including intake, business and RFP responses, tracking, and approval.
Partner with Sales, Underwriting, Product, and Clinical teams to analyze results and communicate risks and opportunities.
Provide subject matter expertise on PG processes, contract language, and reporting requirements.
Provide Medical and Dental Census rating reports by analyzing, scrubbing, coding, and loading census data to support Underwriting rating and quoting activities.
Support Supplemental Health Solutions Underwriting through preparation of census files and pre-sale documentation.
Manage and maintain a limited book of business.
Perform routine maintenance, report preparation and/or issue resolution efficiently.
Complete Rate Action Forms (RAF).
Interact with matrix partners in the coordination/accurate completion of RAFs to effectively communicate sold plan information.
Produce accurate timely year end settlement financials and Form 5500 reporting for our clients.
Embrace a high performance culture through teamwork, personal development and accountability.
Utilize customer service skills to build and maintain effective relationships with Underwriting and Sales partners.
Become involved in committees and projects to drive process improvements and efficiencies across the organization.
Utilize organizational skills and attention to detail to ensure timeliness, quality, and accuracy standards are achieved on all work.