Underwriting Account Analyst (Hybrid)

The Cigna Group•Bloomfield, CT

1d•$23 - $35•Hybrid

About The Position

The job profile for this position is Underwriting Account Analyst, which is a Band 2 Senior Contributor Career Track Role. We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Operations Analyst: Underwriting Account Analyst – Hybrid. You will work cross-functionally both independently and in a team which operates primarily in a production environment supporting pre and post-sale activities for Underwriting. Beyond core production, you are expected to embrace a high performance culture through teamwork, personal development and accountability. Customer service skills will be used to build and maintain effective relationships with Underwriting and Sales partners. You will become involved in committees and projects to drive process improvements and efficiencies across the organization. You will utilize your organizational skills and attention to detail to ensure timeliness, quality, and accuracy standards are achieved on all work.

Requirements

Ability to manage multiple priorities in a fast paced production environment
Proven ability to work under tight deadlines
Excellent written and verbal communication skills
Excellent time management skills
Strong problem-solving skills
Strong analytical skills and ability to interpret data
Team player with a proactive and positive attitude
Ability to develop cross-functional relationships
Detail oriented with strong organizational skills
Customer-focused mindset with ability to build relationships
Bachelor’s degree or 2+ years in customer service, preferably in healthcare or equivalent fields
Experience in healthcare, insurance, underwriting support, or financial operations preferred.
Ability to work independently and within a collaborative group
Proficiency in Microsoft Office, including Excel
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

Facilitate end-to-end Non-standard Clinical Performance Guarantee (PG) processes, including intake, business and RFP responses, tracking, and approval.
Partner with Sales, Underwriting, Product, and Clinical teams to analyze results and communicate risks and opportunities.
Provide subject matter expertise on PG processes, contract language, and reporting requirements.
Provide Medical and Dental Census rating reports by analyzing, scrubbing, coding, and loading census data to support Underwriting rating and quoting activities.
Support Supplemental Health Solutions Underwriting through preparation of census files and pre-sale documentation.
Manage and maintain a limited book of business. Perform routine maintenance, report preparation and/or issue resolution efficiently.
Complete Rate Action Forms (RAF). Interact with matrix partners in the coordination/accurate completion of RAFs to effectively communicate sold plan information.
Produce accurate timely year end settlement financials and Form 5500 reporting for our clients.