Underwriter - Hybrid

Selective Insurance Company of America•Allentown, PA

11h•Hybrid

About The Position

The Underwriter handles renewal business under appropriate supervision and within a letter of authority issued by the Underwriting Manager. Assignments vary in complexity, hazard grade, and premium. The role supports agents’ daily service needs and individual and team goals, applying a moderate understanding of coverage, products, underwriting system transactions, and state-specific line-of-business filings. All duties must be performed in compliance with applicable legal and regulatory requirements. The Underwriter evaluates and processes assigned renewal policies, including selecting and pricing risks, responding to coverage inquiries, and making underwriting decisions within assigned authority. The role collaborates with agents, internal teams, and other departments to maintain and grow a profitable book of business, deliver customer service, and support territory and agency analysis. It also involves agency visits, training, continuous improvement, and ongoing development of technical knowledge. A valid driver’s license and ability to drive for company travel within the territory are required; car travel represents less than 5% of the employee’s time.

Requirements

Effective written and verbal communication skills.
Ability to solve problems and make sound decisions.
Ability to multitask and manage workflows to meet production and service expectations.
Ability to develop effective relationships with internal and external customers and peers.
Commitment to professional development through on-the-job learning, self-study, and training.
Ability to adapt to change as the company advances its strategic vision.
Proficiency in supplied desktop tools, including automated underwriting and email systems.
Valid state-issued driver’s license in good standing.
Ability to drive an automobile for company travel within the territory.

Nice To Haves

College degree preferred.
At least 1 year of front-line commercial underwriting experience preferred.
AU, AINS, or other insurance coursework strongly preferred.

Responsibilities

Underwrite and process assigned renewal policies by applying knowledge of coverage forms, rating plans, and guidelines to select and price individual risks, handle change requests, and communicate with internal and external customers.
Ensure adequate pricing through proper classification, use of Knowledge Management/Predictive Modeling, accurate information, and adherence to company underwriting standards and philosophy.
Refer accounts outside the assigned authority level to the appropriate level.
Respond to agents’ coverage inquiries and adjust policy information within prescribed authority.
Quote, accept, decline, modify, and renew risks within the assigned territorial authority and underwriting guidelines.
Collaborate with agents, AMS, team members, and other departments to grow and maintain a profitable book of business.
Provide underwriting information and communicate underwriting decisions and appetite to internal and external customers.
Meet or exceed customer expectations and service quality standards.
Build and maintain effective relationships with customers, peers, and management; conduct agency visits; communicate promptly; work toward individual and team goals; and support team decisions.
Assist with profit and growth analysis by territory and agency as assigned.
Monitor premium retention using electronic reporting tools.
Increase renewal premium by cross-selling additional coverage, products, or value-added services.
Conduct CLAS coverage and system training for internal and external customers.
Support continuous improvement.
Continue developing technical skills and knowledge of Selective’s products and services.