Amazon Spheres - Understory Ambassador

Northwest Center • Seattle, WA

63d • $23 - $28 • Onsite

About The Position

As an Understory Ambassador, you’ll be the welcoming face of The Amazon Spheres, a lush, vibrant space where nature and innovation come together. You’ll greet visitors, spark conversations, and create meaningful connections by sharing your enthusiasm for the natural world. Whether you're answering questions, offering guidance, or simply making someone’s day a little brighter, you help create an experience that’s warm, informative, and memorable. This role is perfect for someone who enjoys working with people and thrives in an engaging, ever-changing environment. You’ll lead hands-on educational activities and crafts that bring The Spheres to life, using your communication skills to share stories and information in a friendly and approachable way. Even on quieter days, you stay motivated, adaptable, and ready to jump into new challenges with curiosity and creativity. If you're looking for a part-time job that’s meaningful, flexible, and fun, this is your chance to be part of something truly unique. If you enjoy connecting with others and have a passion for nature and discovery, you'll find this role both rewarding and inspiring as you help visitors experience the beauty and wonder of The Spheres.

Requirements

• Excellent customer service skills and the ability to multi-task in a fast-paced environment, while always remaining professional and friendly
• Maintain good judgement in ambiguous/stressful situations; calm under pressure
• Excellent interpersonal skills and the ability to connect with employees and the community
• An efficient, clear communicator capable of supporting diverse audiences
• Proactive in guest engagement
• Detail-oriented, organized, and thorough in all tasks, including planning and execution
• Comfortable presenting and speaking informally to both large and small groups
• Flexibility to work various shifts during operating hours including some nights and weekends
• A flexible, supportive team player, capable of bringing positivity to all situations
• Learn and retain new exhibit information
• Ability to understand, interpret and follow Amazon's policies and procedures.
• Maintains regular and consistent attendance and punctuality
• Maintains flexibility and respect in relationships with coworkers and leadership
• Ability to practice a level of confidentiality without exception
• Must be proficient with MS Windows, Excel, and Outlook e-mail.
• Possesses strong conflict resolution, critical thinking and problem-solving skills
• Willingness to work in a changing environment
• High School Diploma or GED required

Responsibilities

• Verbally greet and welcome all visitors in a friendly, warm, and professional manner.
• Provide a 5-star first impression for every visitor
• Facilitate educational activities and crafts while maintaining a tidy and organized space
• Answer all questions related to The Spheres exhibits and promote visitor engagement related to the concepts, designs, and themes of The Spheres
• Provide information regarding The Amazon Campus as well as nearby places to eat and other landmarks to visit within the greater Seattle area
• Communicate in a clear and friendly manner with visitors of all backgrounds and ages
• Foster positive working relationships with Spheres team members and Stakeholders
• Assist in resolving any escalations with guests, calling on leadership as needed
• Acquire and maintain relevant knowledge of exhibits and installations through in-depth research and meetings
• Facilitate the opening and closing of the Understory as scheduled, ensuring all required tasks are completed prior to the start or end of the public hours
• Track appropriate metrics as directed by leadership
• Maintain tidiness and organization of the space
• Monitor supply inventory and escalate supply requests to leadership as needed
• Upon request, create informational and wayfinding signage and materials
• Immediately communicate all escalations to a leadership; call security if necessary
• Attend and actively participate in all meetings and training sessions as scheduled
• Maintain a clean and professional appearance
• Immediately report any suspicious persons, calls and packages to Amazon Corporate Security, NWC supervisors and Amazon Global Real Estate and Facilities
• Report facility and exhibit issues to NWC leadership as they arise
• Assist with new tasks, processes, or projects as needed to support evolving team requirements, other NWC divisions, and asks from Amazon partners; embrace change and demonstrate adaptability as business needs develop and shift

Benefits

• 17 Accrued Paid Time Off Days Annually
• Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass – Unlimited use
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Pet Insurance Discount Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED