Undergraduate Intern

The Broad Institute•Cambridge, MA

3d•Onsite

About The Position

The Broad IT Services (BITS) group believes exceptional people produce exceptional products and services. We are committed to building the best team we can in service of the Institute's mission of "Accelerating the Understanding and Treatment of Disease". Our team of highly accomplished technical experts works with thousands of Broad researchers to create, scale, and run a wide range of technology solutions. We are seeking a driven college intern who is motivated to learn new technologies and is willing to take on challenges with enthusiasm! Broad IT provides support for more than 1,200 lab instruments, desktops, and laptops across Broad’s several buildings. Reporting to the Director of Lab IT, you will work alongside our front-line team, directly interacting with our researchers to address both the tactical and strategic needs of the Broad Institute's labs. The primary focus of this summer internship will be to help complete a comprehensive inventory of our lab IT assets, while also assisting with day-to-day support operations.

Requirements

Currently enrolled in a degree program in a technical discipline, building an in-depth understanding of modern computing technology.
Basic network troubleshooting skills (ping, traceroute, ipconfig, etc.).
Familiarity with working on the command line.
Strong OS operation & troubleshooting experience (Windows & Linux).
Previous customer service experience and a team-player mentality.
Ability to work under minimal supervision with expert time management.

Nice To Haves

Experience writing, following, and managing technical documentation.
Basic cloud experience, GCP preferred (Buckets, distributed computing concepts).
Familiarity with or interest in lab systems (e.g., Illumina, NovaSeq, Hamilton) and research tools (e.g., Jupyter Notebooks, Graphpad, Prism).

Responsibilities

Lead the execution and completion of a comprehensive inventory of lab IT assets, maintaining accurate asset management logs for all instrumentation within the labs.
Assist with the initial triage and resolution for reported Lab IT incidents.
Support the Broad research labs by helping to examine, document, and improve IT processes and procedures.
Aid in the integration of lab equipment into existing Broad IT infrastructure and services.
Help install and support research applications used in the acquisition and analysis of raw research data.