Undergraduate Intern Summer 2026 - Customer Care

USTA National Tennis Center • Lake Nona, FL

21h • $16 - $16 • Hybrid

About The Position

The Enterprise Customer Care team provides support to a wide range of audiences who interact with USTA digital platforms,including program organizers, players, parents, coaches, facilities, as well as individuals seeking assistance related to the US Open. This role contributes to initiatives aimed at improving the customer experience across our websites and enhancing interactions with the Customer Care team. It offers valuable exposure to customer operations, digital support tools, and service-improvement strategies.

Requirements

• Strong written and verbal communicator with a clear, professional tone
• Customer-service minded, with an interest in understanding user needs and improving support experiences
• Analytical and detail-oriented, with the ability to conduct research and interpret data
• Proficient in Google Suite (Docs, Sheets, Slides); familiarity with CRM or customer service tools is a plus
• Collaborative, easy to work with, and eager to learn
• Motivated, adaptable, and comfortable working in a fast-paced environment
• Strong problem-solver capable of resolving issues efficiently and independently
• Organized, with the ability to manage multiple tasks and maintain attention to detail

Nice To Haves

• Experience in customer service or support roles (online or in-person)
• Experience creating content such as help articles, guides, or FAQs
• Strong organizational and prioritization skills

Responsibilities

• Respond to customer inquiries via chat, phone, and email, providing timely, accurate, and professional support
• Maintain and update customer care resources, including FAQs, troubleshooting guides, and user tutorials
• Analyze customer interactions to identify trends, common issues, and opportunities for improvement
• Collaborate with team members to develop new support materials and enhance existing resources based on customer feedback
• Manage customer service tickets, track follow-up communication, and help ensure customer satisfaction
• Participate in team meetings and brainstorming sessions to identify enhancements to the overall customer experience

Benefits

• Weekly professional development workshops.
• Participation in a group project which will be presented to staff at the end of the program.
• Opportunity to have your resume reviewed by one of our recruiters.
• Ability to participate in company activities, including our 7 Business Resource Groups.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed