Undergraduate Intern Summer 2026 - Technology
About The Position
This internship will support USTA staff, seasonal staff, consultants, and temporary staff working at the National Tennis Center by troubleshooting and solving difficult computer software, program and peripheral issues that hinder our clients from their daily business. This position will also be responsible for preparing equipment (laptops, desktops, printers) for use during the US Open. Support desktops, laptops, and hardware/software used by staff and onsite personnel Troubleshoot computer software, system, and hardware issues escalated from the Help Desk Conduct onsite user consultations and technical analysis to diagnose issues and identify solutions Prepare laptops, desktops, printers, and related equipment for US Open operations Support software applications and productivity tools to ensure optimal end-user performance Evaluate system, software, and hardware conditions quickly to deliver accurate resolutions Maintain clear communication with users and document solutions as needed
Requirements
- Strong understanding of computer systems, hardware, operating systems, and software
- Experience with Windows 10, macOS, ChromeOS, Google Workspace (G-Suite), and Microsoft Office
- Excellent judgment and ability to work with clients under pressure
- Clear and professional communicator
- Able to work effectively in a high-profile, fast-paced environment
- Strong problem-solving skills with the ability to diagnose and resolve issues quickly
Nice To Haves
- Familiarity with networking concepts is a plus
Responsibilities
- Support desktops, laptops, and hardware/software used by staff and onsite personnel
- Troubleshoot computer software, system, and hardware issues escalated from the Help Desk
- Conduct onsite user consultations and technical analysis to diagnose issues and identify solutions
- Prepare laptops, desktops, printers, and related equipment for US Open operations
- Support software applications and productivity tools to ensure optimal end-user performance
- Evaluate system, software, and hardware conditions quickly to deliver accurate resolutions
- Maintain clear communication with users and document solutions as needed
Benefits
- Weekly professional development workshops.
- Participation in a group project which will be presented to staff at the end of the program.
- Opportunity to have your resume reviewed by one of our recruiters.
- Ability to participate in company activities, including our 7 Business Resource Groups.
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
Number of Employees
501-1,000 employees
