Undergraduate Education Coordinator

CSU Careers•San José, CA

17h•Onsite

About The Position

The Undergraduate Education Coordinator provides comprehensive administrative and operational support to the Undergraduate Education unit, including coordination of academic internships and student petitions. This role manages front-line communications, office operations, and key processes while ensuring accurate application of academic policies and procedures. The incumbent supports data tracking, website maintenance, and event coordination to enhance service delivery. Working under general supervision, this position contributes to a responsive, student-centered environment for faculty, staff, and students.

Requirements

Completion of a high school program, technical/vocational program, or their equivalents
Three years of related office work experience
Strong customer service and interpersonal skills with the ability to communicate effectively across diverse groups
Ability to manage multiple priorities and perform accurately in a detail-oriented environment
Knowledge of administrative practices, office coordination, and records management
Ability to interpret and apply academic policies, procedures, and regulations
Strong written and verbal communication skills, including business writing and correspondence
Ability to handle sensitive information with confidentiality and professionalism
Problem-solving skills with the ability to analyze and resolve operational issues
Proficiency in office technologies and systems, including databases, web platforms, and productivity tools
Ability to work independently and collaboratively within a team environment

Nice To Haves

Bachelor’s degree
Experience with computer skills and working knowledge of common software suites (Microsoft, Google, and Adobe), along with data entry and web content management systems
Experience in organizing and maintaining records and data on special projects.
Experience with student support (i.e., class scheduling, records and enrollment, and familiarity with curriculum).
Experience using PeopleSoft Student Administration
Experience with customer service, office administration and project management, social media, and event coordination

Responsibilities

Serve as the primary front-line contact, responding to inquiries and providing accurate information to students, faculty, and staff
Coordinate office operations, including scheduling, calendar management, and conference room logistics
Process and manage student petitions, including tracking, communication, and documentation of outcomes
Administer academic internship processes, including reviewing proposals, managing agreements, and maintaining databases
Maintain and update department websites and digital content
Support data management, reporting, and record-keeping activities
Coordinate and support events and programs, including logistical planning and execution
Apply and interpret academic policies and procedures to ensure compliance and accuracy
Collaborate with campus partners and departments to support program operations and services