Uncrewed Systems Specialist

W S DARLEY & CO•Itasca, IL

2d•$55,000 - $65,000•Hybrid

About The Position

We are looking for an Uncrewed Systems Specialist to join our incredible team! The Uncrewed Systems Specialist will provide technical, piloting, and sales support. This individual serves as the initial point of contact for users encountering issues with UAS hardware, software, or operations. In addition to providing prompt technical support and ensuring smooth system performance, this role also supports live demonstrations as a drone pilot, showcasing system capabilities to customers and stakeholders. The position plays a key role in business development efforts, assisting with customer engagement, product demonstrations, and supporting growth initiatives within the uncrewed systems market. About W.S. Darley & Co: Founded in 1908, W.S. Darley & Co. (Darley) remains a family owned and operated business, supplying the highest quality equipment solutions to its military and first responder customers. With origins in the equipment distribution and Midwest manufacturing, Darley offers a family of leading innovate emergency equipment brands and innovative solutions. Darley prides itself on delivering the highest quality solutions and services from its corporate headquarters in Itasca, IL and its’ ISO 9001:2015 certified manufacturing operations in Chippewa Falls, WI and Janesville, IA.

Requirements

1-4 years in sales and/or uncrewed industry or similar
Part 107 Certification is preferred, but not required
Customer support/success or similar experience
Excellent verbal and written communication skills are essential for effectively conveying technical information to both technical and non-technical audiences
Building a rapport and trust with clients is vital for successful interactions
Ability to analyze and resolve technical problems efficiently and effectively
Ability to deliver clear and compelling presentations to both technical and non-technical audiences is essential
A strong understanding of UAS technology and related products and software
Manage multiple projects simultaneously, requiring strong organizational skills
Meticulousness in documenting issues, solutions, and procedures accurately
Work closely with sales teams, product development teams, and stakeholders, requiring strong teamwork and collaboration skills
Ability to learn quickly and adapt to new technologies and customer needs
A strong focus on understanding and meeting customer needs is crucial for success

Nice To Haves

While not strictly required, a bachelor's degree in a technical field is often preferred.
A deep understanding of drone workings, components, systems, and software
Familiarity with UAS operations (a plus) – understanding drone operation, regulations, and terminology

Responsibilities

Diagnose and resolve common UAS hardware, software, and integration issues to ensure mission readiness
Provide timely technical support while maintaining a strong customer-facing presence during operational use
Serve as a drone demo pilot, conducting live flight demonstrations to showcase UAS capabilities to prospective customers
Partner with Sales and Business Development teams to drive customer engagement and support revenue growth initiatives
Translate technical product capabilities into clear, mission-focused value propositions for customers
Collaborate internally to develop tailored UAS solutions aligned with customer requirements
Support responses to RFPs, RFIs, and government procurements, contributing detailed technical input
Actively participate in tradeshows, customer demos, and field events, representing the company and promoting product offerings
Assist with pipeline development, customer follow-ups, and opportunity advancement
Perform QA checks on UAS platforms, payloads, and software before shipment or demo deployment
Maintain all systems with current firmware and configurations to ensure demo and delivery readiness
Document customer interactions, issues, and resolutions in ticketing systems
Develop and maintain internal knowledge bases and technical documentation
Assist in creating and updating SOPs for support, demo operations, and customer engagement
Escalate complex technical issues to Level 2/3 support while maintaining communication with customers
Track and follow up on escalated issues to ensure resolution and strong customer experience
Communicate effectively with customers, providing clear technical guidance and support
Lead and support live demonstrations as a pilot, ensuring safe, effective, and compelling presentations
Engage customers to understand operational challenges and recommend optimized UAS solutions
Follow up post-engagement to ensure satisfaction and gather feedback to support future sales efforts
Maintain demo fleet systems in fully operational, flight-ready condition
Track and manage all assigned UAS assets using asset management systems
Represent the company professionally at customer sites, demos, and events
Clearly communicate the value, differentiators, and mission impact of solutions