Systems Specialist

The City of Falls Church Virginia•Falls Church, VA

2d•Onsite

About The Position

The City of Falls Church is recruiting for a full-time Systems Specialist position in IT Services. This position is primarily responsible for analysis and hands-on support for workstations, audiovisual (A/V), phones (desk & mobile) and other related equipment and software. The work is performed under the general supervision and guidance of the Communication Specialist/Jr. Engineer and the City’s IT Manager. About the City: The City of Falls Church is an independent city six miles from the nation's capital. It is small in area (2.2 square miles) and population (about 16,000 people). The City is known for its urban village community, quality customer service, nationally ranked school system, environmental activism, and endless community activities. About the Department: Our ITS team is where innovation meets personality. We’re the problem-solvers, tech enthusiasts, and behind-the-scenes team members who keep the organization connected, secure, and running smoothly. From tackling complex challenges to celebrating wins with team lunches and humor, we believe work should be both meaningful and fun. Collaboration, creativity, and curiosity drive everything we do, and no two days are ever the same. If you’re looking for a team that values fresh ideas, supports professional growth, and genuinely enjoys working together, you’ll fit right in.

Requirements

Graduation from an accredited high school with a minimum of 2.5 years of directly related professional experience, or graduation from an accredited college or university with an Associate’s degree and 1½ years or Bachelor’s degree with 1 year directly related professional experience in supporting information systems and computer operations.
Professional experience showing ability to research problem solutions, coordinate, schedule projects and prioritize work.
Demonstrating ability to respond to multiple tasks within acceptable time frames, and ability to prepare and maintain accurate reports and records.
Experience has shown strong configuration and support knowledge of operating systems including Windows 11, along with MS Office applications.
Knowledge of Microsoft Active Directory and Group Policy a plus.
Strong understanding of supporting workstation network connectivity over switches on TCP/IP networks.
Ability to establish and maintain effective working relationships with staff of all levels, contractors, and vendors.
Ability to prepare reports and to communicate ideas effectively, both orally and in writing.
Ability to proactively self-initiate and continually expand professional development of all necessary skillsets, as well as keep abreast of related emerging technologies.

Nice To Haves

CompTia A+ certification, strongly preferred
An equivalent combination of relevant training and demonstrated experience may be considered in lieu of degree or certification.

Responsibilities

Support for hardware, software, networks, and phones including laptops, desktops, printers and mobile devices.
Maintaining systems by performing software patches, security updates and upgrades.
Active directory account management (moves, adds, changes).
Facilitate support calls via phone or e-mails as tier 1 and escalate complex issues to tier 2 support.
Document and track the support request in the IT ticketing system.
Assist City staff in assessment and procurement of IT equipment and solutions.
Asset management, inventorying, deployment, tracking, and disposal of the City HW and SW assets using IT Services processes and asset management software.
Other related tasks as required.