UNCLAIMED PROPERTY CLERK (TREASURY)

State of careers Rhode Island•Warwick, RI

9d•$54,686 - $61,176•Onsite

About The Position

This position performs specialized servicing functions unique to the handling of unclaimed property reports and the processing of claims for unclaimed property. The role involves actively participating in outreach initiatives related to processing unclaimed property claims, including travel to various locations to facilitate the core mission of returning unclaimed property to its rightful owner. Responsibilities include facilitating and monitoring escheatment reports, assisting with transaction processing and transfers of unclaimed securities, and providing high-quality customer service to all contacts with the General Treasurer’s Office. The role also involves reviewing holder reports for compliance, overseeing data input, issuing holder reports, responding to and processing claims, approving claims, and processing vouchers for claim settlements. Additionally, the position handles sending securities and dividends to custodians, tracking and transferring securities, reconciling securities positions, and assisting with the auction of unclaimed property and preparation of related reports. The incumbent will also track departmental work volumes and participate in outreach activities. In times of increased departmental workloads, the employee may be temporarily assigned to other divisions within the General Treasurer's Office for up to 3 months, with potential for extension.

Requirements

Must have an understanding of the unclaimed property process, unclaimed property computer systems, and a full understanding of the Unclaimed Property Law.
Must demonstrate competency with computer systems and their utilization in a practical application; and related capacities and abilities.
Must have a college degree and experience such as may have been gained through considerable employment related to unclaimed property reporting and claim processing.
Must have experience in reviewing work of others and providing direction in the completion of related duties and/or related projects.
Must possess the ability to organize, present and design data in formats applicable to users’ needs.
Any combination of education and experience that shall be substantially equivalent to the above education and experience.
If an applicant is unable to perform any essential job functions because of his/her disability but can achieve the required results by means of a REASONABLE ACCOMMODATION, then the individual shall not be considered unqualified for the position.

Nice To Haves

Bilingual preferred, but not required.

Responsibilities

Perform specialized servicing functions unique to the handling of unclaimed property reports and the processing of claims for unclaimed property.
Actively participate in outreach initiatives related to the processing of unclaimed property claims, including travel to other state offices, community centers, and other locations.
Facilitate and monitor the escheatment reports for unclaimed property holders.
Assist transaction processing and transfers of unclaimed securities to the programs custodian.
Professionally, courteously, and respectfully treat all contacts with customers of the General Treasurer’s Office.
Review holder reports for compliance.
Oversee the input of submitted report data to the computer system.
Issue holder reports as per the unclaimed property law time schedule.
Respond to and process claims for unclaimed property via telephone or in-person inquiries from claimants.
Provide claim forms and respond to questions related to the Unclaimed Property Law.
Review completed claim documents and approve (Level I) claims.
Process all necessary vouchers for the settlement of claims.
Send securities and dividends to custodians.
Track stock and mutual funds not transferable to our custodian and order securities transfers to the claimants.
Reconcile securities positions held in custodial accounts to the system of record and process and record securities transactions for unclaimed property reports and claims.
Assist in the opening and tracking of safe deposit box contents in preparation of auctions.
Assist in all aspects of the unclaimed property operation, including the auction of unclaimed property and preparation of internal/external reporting.
Ensure that database reports are produced when due and at the request of supervisors and users.
Track departmental work volumes and report results to management on a regular basis.
Participate in outreach activities including travel to community centers, events, tradeshows, and other state offices.
Perform other duties as assigned and to do related work as required.
Perform duties as directed to support the operations of the General Treasurer’s Office during times of increased departmental workloads, including temporary assignments to other divisions.