Unarmed Security Supervisor - Flex

Fidelity Protective Services•Elkridge, MD

4d•Onsite

About The Position

The Unarmed Site Supervisor is responsible for running security operations on their assigned shift at the client site. This role ensures guards are on post, following procedures, and providing quality service. The supervisor serves as the main point of contact between on-site staff and company management, and is responsible for leading the team through hands-on supervision, coaching, recognition, and corrective action within approved authority.

Requirements

High school diploma or GED required
Must be at least 21 years of age
Strong written and verbal communication skills; able to interact professionally with staff, clients, and the public
Ability to exercise sound judgment and initiative within established guidelines
Ability to read, understand, and follow post orders and operating procedures
Must meet all applicable state and local licensing requirements
For driving positions: valid driver’s license with a clean driving record and ability to safely operate a patrol vehicle
Must pass a background investigation
Ability to work in various environments and remain on foot for extended periods; occasional lifting up to 40 pounds

Responsibilities

Supervise and support security officers on assigned shifts to ensure posts are covered and procedures are followed
Enforce site post orders, contract requirements, and company policies
Serve as the primary point of contact between on-site staff, company management, and the client during assigned shifts
Monitor attendance, punctuality, and performance; provide coaching, recognition, and corrective action within approved authority
Ensure accurate completion of incident reports, activity logs, and other required documentation
Respond to routine and emergency situations calmly and professionally
Administer site safety practices, including vehicle and driving safety where applicable
Utilize scheduling, reporting, and operational software to support effective site management
Maintain a professional presence and deliver consistent customer service